services
Together,
our People, Processes and Systems deliver a consistent quality of service to
local, regional and global clients and provide an identical service
experience across all geographies.
Dimension
Data’s Service Delivery is built on:
- Our Delivery Organisation – People
- Our ITIL-aligned Service Delivery Processes,
and
- Our Global Services Operating
Architecture – Systems.
Dimension Data’s Services are managed and delivered from 6 state-of-the-art Global Service Centres, located in Boston, London, Frankfurt, Bangalore, Melbourne and Johannesburg. Our Global Service Centres provide local language support for Dimension Data’s Support and Manage Service offerings on a 24x7x365 basis.
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Dimension Data embraces global best practice throughout its business. From an IT Service Management perspective, we have modelled our Service Delivery and Services Support process on the Information Technology Information Library (ITIL) processes.
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Our people and processes are supported by a superior Service Management system - our Global Services Operating Architecture. This system is the mechanism that automates efficient and consistent worldwide Service Delivery.
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