The Global Services Alliances is a strategic and practical integration of our complementary strengths that enables us to answer client need for greater support by jointly providing service offerings that better meet our clients’ requirements. By working better together, we can identify and implement strategies, operational processes and solutions to better serve our clients.
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Global alliance, local expertise. The Global Services Alliance provides the working framework for Dimension Data and Cisco to collaborate, combine their expertise and develop jointly-delivered service offerings. Our unique partnership enables us to deliver services that better meet your needs, offering unbeatable advantages in terms of business continuity and competitiveness.
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How is Uptime powered by Cisco Services delivered? You are always at the centre of our service delivery framework. The customised Service Level Agreement sets out in detail what to expect from your Uptime powered by Cisco Services contract. Our approach is simple:
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Are there other Services from Dimension Data? Uptime powered by Cisco Services allows you to choose additional service elements based on your respective needs, so you pay only for what you need. As an example, depending on your unique business needs, you have the option of adding the following service elements to your baseline support contract:
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