Mark, United Kingdom

As head of practitioners and client management at Merchants, Dimension Data’s specialist contact centre outsourcing division, in the United Kingdom, Mark is responsible for the provision of professional services across the business cycle from pre-sales, to design and implementation and operational service. Mark is a specialist in the professional services and client management fields relating to contact centres, outsourcing and CRM systems. He holds a BSc honours degree in Electrical and Electronic Engineering, a certificate in Management & Business Studies, and he is also a Chartered Engineer, Chartered IT Professional and Member of the British Computer Society.