Overview 
The goal of the ITIL Foundation training is to provide the attendee a solid understanding of ITIL, the ITIL processes and their relationships. It will also demonstrate the core concepts of ITIL.

Target Audience
IT services managers, IT service management group leaders and analysts, IT service management project managers, Help Desk supervisors, Quality Managers, Help Desk Assistants, System Administrators, Network Administrators.

Objectives
•  The general concept of ITIL and the importance of ITIL within IT Service Management
•  The understanding of the advantage to work process-based in general and the advantages of ITIL in particular
•  An overview of all the processes of ITIL Service Support and ITIL delivery
•  The understanding of the links and integration between all these processes
•  All the core concepts of ITIL and the adaptation of these processes to their own business environment
•  How to work process-organized, based on the ITIL principles
•  How to deal with the ITIL implementation project
•  The understanding of the change management processes which are involved in the deployment of a process-based organization in general and ITIL processes in particular.
•  A solid preparation to the exam Foundation Certificate in IT Service Management.

Content
•  Quality of the Service
•  Introduction to Service Support
•  Introduction to Service Delivery
•  Change Management processes in Organizations
•  Change Management Strategies
•  Understanding the cultural and group aspects

Price: 1350€ (excl. VAT) per person (with a minimum of 5 participants)