overview

The Global Services Alliances is a strategic and practical integration of our complementary strengths that enables us to answer client need for greater support by jointly providing service offerings that better meet our clients’ requirements.  By working better together, we can identify and implement strategies, operational processes and solutions to better serve our clients.

In addition, the Services Alliance provides opportunities for best practice sharing, executive engagement and joint service and solution development. This unique partnership will also enable us to deliver collaborative services across the Dimension Data Services Continuum.

The best of both worlds. This is a visionary innovation that unlocks powerful benefits for our clients.  It gives them the assurance of a market-leading service that covers critical areas of their operation, from their technology choice through to our support and innovation services to them. We will also be developing additional joint services across the Dimension Data Services Continuum.  Clients can expect the same, globally consistent, quality of service throughout the network. 

Uptime powered by Cisco Services – a maintenance service – is the first of these collaborative service offerings. For Uptime powered by Cisco Services, Dimension Data and Cisco have integrated people and processes to simplify and improve our clients’ business operations while reducing risk and costs, and saving them time.  Through the Global Services Alliance partnership, clients have a single operating and delivery model that leverages the unique value that each company provides, from Cisco’s industry-leading technology expertise and service features such as escalation to the Cisco Technical Assistance Centre, to the unique service value offered by Dimension Data, including Service Level Agreements and local language help desk support.