Title	Abandoned calls at record levels as companies put cost cutting before sevice delivery.
Extract	Reston, Virginia, 15th February 2005 - Companies risk losing more and more customers as cost cutting rather than service delivery continues to drive developments in the contact center industry in 2005, according to a new report by IT solutions and services company, Dimension Data.
Document Type	Press Release
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Document Link	na/documentlibrary/press/abandonedcallsatrecordlevelsascompaniesputcostcuttingbeforesevicedelivery.htm

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