Title	Call center services expand but agent training lags behind
Extract	Reston, Virginia, 15th February 2005 - Massive cuts in contact center training are jeopardizing customer service as record numbers of callers abandon enquiries and companies put cost cutting ahead of service delivery.
Document Type	Press Release
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Document Link	na/documentlibrary/press/callcenterservicesexpandbutagenttraininglagsbehind.htm

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