Title	Contact Centers Around the World Link Customer Segmentation
Extract	NEW YORK – (March 19, 2007) – A survey of contact centers around the globe shows increased usage of customer segmentation techniques – the division of a customer base into groups based on criteria that are relevant to the business.
Document Type	Press Release
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Document Link	na/documentlibrary/press/contactcentersaroundtheworldlinkcustomersegmentation.htm

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