Title	Contact Centers Turn to Technology to Improve Customer Service in 2006 According to Dimension Data Study
Extract	Hauppauge, N.Y., 21 February 2006 - Dimension Data today announced results from its eighth annual Contact Center Benchmarking Report. More than 75% of contact centers reported a strategic focus aimed at increasing customer satisfaction and value.
Document Type	Press Release
Comment
Document Link	na/documentlibrary/press/contactcentersturntotechnologytoimprovecustomerservicein2006accordingtodimensiondatastudy.htm

Click here to download.