Title	Dimension Data Report Shows Contact Centers Downplay CRM Initiatives
Extract	NEW YORK — (May 21, 2008) — Dimension Data today announced that organizations in the $130 billion worldwide contact center industry are not fully leveraging Customer Relationship Management (CRM) initiatives and instead are focusing on improving operational efficiencies, reducing costs and improving services. The findings are part of the 2008 Dimension Data Contact Center Benchmarking Report, which includes survey responses from 300 contact centers in 36 countries across five continents.
Document Type	Brochure
Comment
Document Link	na/documentlibrary/press/dimensiondatareportshowscontactcentersdownplaycrminitiatives.htm

Click here to download.