Dimension Data :: Dimension Data to feature best practices strategies gathered from its Global Contact Center Benchmarking Report during summer seminar tour

Sitemap | Careers | Contact Us

Investor Relations

Home :: Document Library :: Press Releases :: Dimension Data to feature ...

Title Dimension Data to feature best practices strategies gathered from its Global Contact Center Benchmarking Report during summer seminar tour

Extract
Hauppauge, NY, June 8 2006 - Dimension Data, a global IT solutions and services provider, announces dates for its 2006 Global Contact Center Benchmarking Report roadshow.

Document Type
Brochure

Comment

Document Link na/documentlibrary/press/dimensiondatatofeaturebestpracticesstrategiesgatheredfromitsglobalcontactcenterbenchmarkingreportdur.htm

Click here to download.

2006 Dubbed "Year of the Customer" for Contact Centers According to Dimension Data Study

Abandoned calls at record levels as companies put cost cutting before sevice delivery

Call center offshoring migrates beyond cost to skills

Call center services expand but agent training lags behind

CommVault Rolls Out Internal Global Call Center Solution with Help from IT Solutions

Contact Centers Around the World Link Customer Segmentation

Contact Centers Now on Boardroom Agenda

Contact Centers Turn to Technology to Improve Customer Service in 2006 According to Dimension Data Study

Dimension Data Achieves Cisco Master Unified Communications Specialization

Dimension Data Achieves Microsoft Gold Partner Certification

Dimension Data Achieves Storage Networking Specialization from Cisco Systems

Dimension Data Americas Posts 17.5% Revenue Growth

Dimension Data Announces Award Winning Deployment Solution for Simplified Enterprise Desktop Management

Dimension Data announces North American management updates

Dimension Data Awarded Three Microsoft Global Partner Awards for 2006

Dimension Data Builds Integrated Post-Merger IT Infrastructure for New Bridge Bank

Dimension Data Builds Scalable Contact Center for Towerstream Using Unified Communications

Dimension Data Canada Achieves Gold Certification

Dimension Data Canada Marks First Anniversary with Solid Client Expansion and Success

Dimension Data Canada Recognized by Cisco as a TelePresence Authorized Technology Provider

Dimension Data Continues Robust Growth with Expansion to Canada

Dimension Data Continues to Grow Nationally with Western Expansion

Dimension Data Doubles its Size in Raleigh; Creates a New Division and Adds Four New Hires

Dimension Data Employees Win GSA Federal Technology Service

Dimension Data Extends National Reach with Expanded Sales and Support Team in Chicago

Dimension Data Helps NYPD Leverage Technology to Develop New Real Time Crime Center

Dimension Data Holding plc reports 140 percent increase in operating profit

Dimension Data Holdings plc reports 50% increase in operating profit

Dimension Data Holdings plc Unaudited Interim Results 05

Dimension Data is Cisco Global Partner of the Year 2004

Dimension Data Named Blue Coat Global Systems Integrator of the Year 2006

Dimension Data Named Cisco's Global IP Communications Partner of the Year 2005

Dimension Data Named to 2008 VARBusiness 500

Dimension Data names new senior vice president of national sales

Dimension Data North America Appoints Mark Slaga to Chief Technology Officer

Dimension Data North America Expands Services for Small and Medium Businesses

Dimension Data Offers Business Advice on Potential Pandemic

Dimension Data Outlines Seven Steps to Successfully Deploy Unified Communications Solutions

Dimension Data Participates in Carbon Disclosure Project

Dimension Data Releases Unified Communications Development Model

Dimension Data Report Shows Contact Centers Downplay CRM Initiatives

Dimension Data Survey Explores Global Differences in how CIOs Approach and Employ ITIL

Dimension Data Survey Shows 30 percent of IT Users and Decision Makers Report Frequent System Crashes

Dimension Data Survey Shows More Than Half of US Organizations Have Engaged with ITIL

Dimension Data to Address Industry Trends and Challenges At DatacenterDynamics Conference Expo

Dimension Data to Expand in Pacific Northwest and Hold Job Fair in Redmond Washington

Dimension Data to feature best practices strategies gathered from its Global Contact Center Benchmarking Report during summer seminar tour

Dimension Data Wins Helios HR Apollo Award for Unmatched Commitment to Employee Growth and Development

Dimension Data Wins Two Cisco Innovation Leadership Awards at Cisco Unified Communications Partner Summit

Dimension Data Wins Two More Microsoft Partner of the Year Awards

Dimension Datas Kurt Mey to Speak at VoiceCon Spring 2006

Eight Steps to Monitor Internal Security Threats From Employees

First Call Resolution Highest Priority for Contact Centers

Inefficient systems lead to call center agent drudgery

Juan Hernandez Named as Vice President for Dimension Data's Data Center and Storage Practice

KEMET Standardizes PC Fleet with Dimension Data's Dynamic Desktop Deployment Solution

Link Between ITSM Best Practice Framework Adoption and Quality and Reliability of IT in Business

New Global Study Finds North American Contact Centers Lagging

New Report Says Americans Are Worlds Most Impatient Callers

One in five customers bypass the human touch as poor service drives self service calls

Tailored customer experience a pipe-dream in most contact centers

Tenth Annual Dimension Data Contact Center Survey

Todays Contact Center Agents Face a Slew of Challenges

Copyright 2007-2008 Dimension Data :: All Rights Reserved :: Standard Terms and Conditions of Sale :: Privacy Policy :: Terms and Conditions