Title	First Call Resolution Highest Priority for Contact Centers
Extract	NEW YORK — (May 21, 2008) — Dimension Data today announced findings from the company’s 2008 Global Contact Center Benchmarking Report, which revealed that organizations focusing on first call resolution and other “one and done” service fundamentals can best enhance the customer experience and increase retention.
Document Type	Brochure
Comment
Document Link	na/documentlibrary/press/firstcallresolutionhighestpriorityforcontactcenters.htm

Click here to download.