Title	Inefficient systems lead to call center agent drudgery
Extract	Reston, Virginia, 15th February 2005 - Despite spending 69% of their budgets on staff, organizations are failing to invest in technology and training to enable call center agents, finds new research from Dimension Data.
Document Type	Press Release
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Document Link	na/documentlibrary/press/inefficientsystemsleadtocallcenteragentdrudgery.htm

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