Title	Tailored customer experience a pipe dream in most contact centers
Extract	Reston, Virginia, 15th February 2005 - Many businesses are still failing to deliver tailored customer experiences through their contact centers because of poor customer segmentation, reveals a new report from Dimension Data.
Document Type	Press Release
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Document Link	na/documentlibrary/press/tailoredcustomerexperienceapipedreaminmostcontactcenters.htm

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