Title	Tenth Annual Dimension Data Contact Center Survey
Extract	NEW YORK — (May 21, 2008) — Dimension Data today announced that organizations in the $130 billion worldwide contact center industry have seen an increase in the use of Interactive Voice Response (IVR) self-service channels with 60% of the world’s contact centers using the channel. Also, SMS/Text messaging has experienced an increase in use by 8% to this year’s level of 32%. The findings are part of Dimension Data’s tenth annual Contact Center Benchmarking Report, which includes survey responses from 300 contact centers in 36 countries across five continents.
Document Type	Brochure
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Document Link	na/documentlibrary/press/tenthannualdimensiondatacontactcentersurvey.htm

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