Adam has been a key member of our specialist strategic CIS team for over nine years. He focuses primarily on the design, build and operation of large scale Managed Service contact centres in the UK, mainland Europe, North America, Asia and Australia.
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Over the course of 12 years working in contact centres and 17 years in the service industry, Andrew’s involvement has ranged from the design and build of new projects, to the review and development of existing business and the execution of new initiatives and expansion opportunities for multinational corporations.
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Anthony has over 15 years experience within the IT industry, and joined Dimension Data's Brisbane office in December 1997. His areas of experience are in IVR system development as well as in operating system design. Anthony's current role is as a software architect in the Customer Interactive Systems group, specializing in the development of speech recognition applications.
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Bill has more than 10 years experience in the contact centre industry. In his current role as a Lead Technical Consultant in the Customer Interactive Solutions (CIS) Delivery Team for the Americas, he works with his team of Application Consultants to design and deliver business applications for customers.
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Chris is the technology director and principal consultant for Customer Interactive Solutions (CIS) in Dimension Data’s Asian subsidiary, Datacraft. He first worked in CIS as a founder of the practice for Dimension Data in Australia 21 years ago. As part of his current responsibilities, Chris consults to clients focusing on customer relationship optimization and self-service solutions.
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Clive joined Dimension Data in 2002 to set up the Customer Interactive Solutions (CIS) and IP Telephony (IPT) support team, for which is he currently the technical Lead in the United Kingdom. The team support over 50 CIS and IPT customers. Clive has more than 19 years experience in the IT industry focusing for the last nine years on Cisco contact centre applications including ICM, IPCC and CVP.
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Grant has more than 12 years experience in the contact centre industry. In his current role as Dimension Data's Practice Director for Customer Interactive Solutions (CIS) for the Americas, he has responsibility for sales, delivery and support of our contact centre solutions in the region.
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Helene is a Customer Interactive Solutions (CIS) presales consultant for Dimension Data in South Africa. She is currently focused on planning and architecting integrated speech self-service proposals and projects. She has a Bachelor of Engineering Degree in Electronics as well as a Masters in Business Administration degree.
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Ian is the Principal Consultant within the Customer Interactive Solutions division of Dimension Data in Australia, working closely with clients to develop strategies and plan customer interactions across a wide range of channels (face-to-face, phone, IVR, Web, SMS, Live). He has over 25 years experience in the ICT industry, the majority focusing on contact centres.
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Jane is a Customer Interactive Solutions (CIS) Consultant for Dimension Data in Australia with particular interest in speech recognition. She performs a number of roles in the engagement, planning and implementation of speech applications, providing consultancy, expertise, training and education to clients and potential clients.
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Jason is the National Solutions Manager for Dimension Data’s Customer Interactive Solutions (CIS) in Australia. With 15 years experience in the IT industry, Jason and his team of eight solution architects manage CIS related customer satisfaction and sales activities throughout Australia.
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Jay has over 15 years experience in the contact centre industry with Dimension Data’s specialist outsourcing division, Merchants. From a background as a fully qualified professional accountant, Jay has held roles as financial manager and commercial director.
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Jeff is the general manager for Dimension Data’s Customer Interactive Solutions in South Africa's Western Cape. He has 17 years experience in both management and consulting to the contact centre industry in South Africa, the United Kingdom and the United States.
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Karina manages and develops the Customer Interactive Solutions business for Dimension Data’s subsidiary, Datacraft, in Asia, from its head office in Singapore. A 20-year veteran of the IT industry, Karina has extensive experience in implementing architected contact centre infrastructures; and running multi- language and country revenue-based contact centres using IP technology.
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Karthik has more than 13 years experience in the contact centre industry. As Dimension Data's Practice Manager for Customer Interactive Solutions (CIS) for North America, he has responsibility for delivery and support of our contact centre solutions in the region.
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As head of practitioners and client management at Merchants, Dimension Data’s specialist contact centre outsourcing division, in the United Kingdom, Mark is responsible for the provision of professional services across the business cycle from pre-sales, to design and implementation and operational service.
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Martin is responsible for the strategic development of Dimension Data’s global contact centre business, which includes Merchants Global Consulting. He knows the business and the industry from the ground up, having entered as a call centre agent, and spent a decade working in diverse operational and account management roles.
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Paul leads Dimension Data's Customer Interactive Solutions (CIS) business in the United Kingdom. His principal responsibilities are to execute the company's contact centre go-to-market strategy and build market presence, while working closely with industry associations, consultancies, existing and potential customers.
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As part of his role as sales and pre-sales manager for Dimension Data’s Customer Interactive Solutions (CIS) in South Africa, Stephen consults to clients on their contact centre architecture strategies. With more than eight years experience in contact centres, Stephen has consulted to various leading organisations in Europe, Africa and the Middle East.
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Steve has more than 17 years experience in the contact centre industry with stints at Edify, Apropos Technology and most recently NICE Systems, Inc.
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Tim is the Global Solution Manager, Self Service for Dimension Data’s Customer Interactive Solutions (CIS), based in our UK offices. Within this role, Tim leads the development of Dimension Data’s global self-service strategy, working with partners and Dimension Data experts.
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Vincent is business development manager for Dimension Data’s Customer Interactive Solutions (CIS) in Europe and is based in Belgium. His role is customer facing, where he is responsible for supporting client teams and addressing new areas of business such as speech self-service and workforce optimisation projects.
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