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our approach
- Organisational Culture and Change
Management – We target the key employees who
will benefit the most from unified communications, align the delivery
team and ensure the corporate culture is suited to interactive
collaboration. We recommend companies combine this with a well-planned and
articulated change management process.
- Environmental Considerations – Unified communications solutions rely heavily on accurate and
consistent contact information. A single authoritative directory needs
to be selected and maintained as a source of contact details. Dimension
Data will prepare the directory, PBX, identities and desktops in
anticipation of the new technology roll out.
- Architecture – Dimension Data assesses the impact on the underlying
infrastructure as many collaboration technologies rely on real-time
protocols that put demands on IP networks to minimise latency and
jitter. We will determine upfront what path communications will follow,
assess the current network and predict impact and network changes
necessary to accommodate these new applications.
- Security – We will help you take advantage of capabilities that exist
within network equipment (routers and switches) and encryption designed
into the unified communications devices themselves. We view the security
for these systems as a natural extension of the existing security
technologies like firewalls and intrusion detection.
- Ongoing Support – Dimension Data can address the maintenance and monitoring of
the environment to reduce or eliminate the need for in-house support
skills and administration personnel, and to reduce the risk of downtime
that may result in revenue loss.
- Enterprise Integration - Once a solution has been deployed and users have become
familiar with its use and features, there are opportunities to extend
the system to deliver deeper integration and increased value. Dimension
Data will help you to identify opportunities for integration with core
business applications, conferencing and system customisation.
- Project Management - Our project methodology coupled with experience in deploying
small and large scale projects, ensures better client experience and
greater client satisfaction. We use a structured project management
methodology that consists of a set of processes, tools, templates and
guidelines based on industry best practices.
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