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Dimension Data Named to 2008 VARBusiness 500
NEW YORK — (June 23, 2008) — Dimension Data today announced that it has once again moved up the list on VARBusiness magazine’s annual ranking of the world’s 500 leading VARs. Link to PDF
Dimension Data Wins Two More Microsoft Partner of the Year Awards
NEW YORK — (June 19, 2008) — Dimension Data today announced that it has won two Partner of the Year Awards at the 2008 Microsoft Worldwide Partner Conference. These awards recognize Dimension Data for superior technology and innovation in two categories: Information Worker Solutions, Office Deployment Partner of the Year; and Advanced Infrastructure Solutions, Systems Management Partner of the Year. Link to PDF
CommVault Rolls Out Internal Global Call Center Solution with Help from IT Solutions
NEW YORK – (March 17, 2008) –Dimension Data today announced that it is working with CommVault, a leading provider of data and information management software, to enhance and expand CommVault’s Cisco IP Contact Center (IPCC) solution. Dimension Data extended CommVault’s global reach by integrating its three support centers in Oceanport, N.J.; Oberhausen, Germany; and Hyderabad, India into a virtual call center. Link to PDF
Dimension Data Positioned in the Challengers Quadrant for North America Managed and Professional Network Services
NEW YORK – (May 22, 2008) – Dimension Data today announced that Dimension Data has been positioned by Gartner, Inc., in the Challengers quadrant of the “Magic Quadrant for Managed and Professional Network Service Providers, North America”1 report. Link to PDF
Dimension Data Report Shows Contact Centers Downplay CRM Initiatives
NEW YORK — (May 21, 2008) — Dimension Data today announced that organizations in the $130 billion worldwide contact center industry are not fully leveraging Customer Relationship Management (CRM) initiatives and instead are focusing on improving operational efficiencies, reducing costs and improving services. The findings are part of the 2008 Dimension Data Contact Center Benchmarking Report, which includes survey responses from 300 contact centers in 36 countries across five continents. Link to PDF
Tenth Annual Dimension Data Contact Center Survey
NEW YORK — (May 21, 2008) — Dimension Data today announced that organizations in the $130 billion worldwide contact center industry have seen an increase in the use of Interactive Voice Response (IVR) self-service channels with 60% of the world’s contact centers using the channel. Also, SMS/Text messaging has experienced an increase in use by 8% to this year’s level of 32%. The findings are part of Dimension Data’s tenth annual Contact Center Benchmarking Report, which includes survey responses from 300 contact centers in 36 countries across five continents. Link to PDF
First Call Resolution Highest Priority for Contact Centers
NEW YORK — (May 21, 2008) — Dimension Data today announced findings from the company’s 2008 Global Contact Center Benchmarking Report, which revealed that organizations focusing on first call resolution and other “one and done” service fundamentals can best enhance the customer experience and increase retention. Link to PDF
Dimension Data Canada Marks First Anniversary with Solid Client Expansion and Success
TORONTO – May 21, 2008– Dimension Data Canada Inc. celebrates its first year of operations with a solid roster of clients and a growing portfolio of advanced certifications and specializations. Link to PDF
Dimension Data Builds Integrated Post-Merger IT Infrastructure for New Bridge Bank
NEW YORK — (May 13, 2008) — Dimension Data today announced the successful creation of a new IT infrastructure for Greensboro, N.C.- based NewBridge Bank. NewBridge Bank was formed in late 2007 as the result of a merger between Lexington State Bank and FNB Southeast, making it the sixth largest bank in North Carolina. Link to PDF
Dimension Data to Address Industry Trends and Challenges At DatacenterDynamics Conference Expo
NEW YORK – (May 6, 2008) – Dimension Dataoday announced that Kris Domich, the company’s principal consultant for Data Center and Storage Solutions, will be an acclaimed speaker at the Second Annual Datacenter Dynamics Conference & Expo. Link to PDF
Eight Steps to Monitor Internal Security Threats From Employees
NEW YORK – (April 29, 2008) – Dimension Data today announced an eight-step approach that organizations can take to minimize the internal security threats that lead to data breaches and sensitive information leakage. Link to PDF
Link Between ITSM Best Practice Framework Adoption and Quality and Reliability of IT in Business
NEW YORK — (April 8, 2008) — According to research commissioned by Dimension Data, one of the biggest drivers for IT service management (ITSM) adoption is the desire to create a common business language that ensures IT, the business and third-party partners/suppliers all communicate effectively, so as to deliver the highest levels of service to clients. Link to PDF
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