case study
ADRTel
has been a Dimension Data client since 1998. The company is responsible for
delivering reliable IT communications at Italy’s largest airports.
ADRTel
needed a partner to support its IT projects, daily maintenance activities and
the management of its IT infrastructure. A key requirement was that this
partner would be able to deliver Network as well as IP telephony Maintenance
and Management Services, including:
- 24x7 service availability with onsite
presence
- Technical Service Support with onsite
presence
- Consulting and Professional Service
support.
Dimension
Data developed an innovative solution from planning through to ongoing
support and improvement that met ADRTel’s current and future business needs,
and accommodated the company’s preference for a flexible sourcing approach.
Step
1: Plan
Dimension
Data commenced by assisting ADRTel to plan a significant network expansion
and integration project. Through a rigorous a consulting exercise, we
captured all the business and technical requirements so that detailed
technical planning could be conducted.
Step
2: Build
Next,
upon sign-off of the requirements, Dimension Data procured, integrated and
deployed the technical components necessary to create an expanded network
that would integrate all the relevant airports. We ensured a smooth
overnight transition to new systems, which allowed the airports to continue
operating without any interruptions and maintain seamless operations, despite
the technical upgrade.
Step
3: Support
Dimension
Data established a technically-skilled Support team for 24x7x365 network
management. This involved all network Maintenance services and activities
necessary to guarantee normal functionality and security of the networks.
Through
our involvement, ADRTel is able to guarantee service continuity and improve
quality of service to its users and clients.
Step
4: Manage
The
Dimension Data Support team manages the converged network functionality,
security and capacity at all airports to agreed business targets.
Dimension
Data provides the client with the resources to ensure continuous development
and enhancement of the technology environments of the airports, as they grow.
Step
5: Improve
To
address the fluctuating demand for IT Service Support and the evolving
business needs of the airports, Dimension Data has established a commercial
model for the provision of annuity based Professional Services, focusing on
network enhancement and evolution. As a strategic technology partner, we
have assisted ADRTel to offer its stakeholders best-of-breed IP telephony
solutions in multiple locations. Both organisations are now working together
to plan the next steps of the project and the associated implementation
strategy.
