other Services
- Configuration item tracking
- Service delivery management
- On-site skilled engineers
- Restore guarantee
You also have the opportunity to benefit from Dimension Data’s flexible Services Continuum and multi-vendor expertise, including security, converged communications, and contact center solutions.
The Services Continuum is flexible and enables clients to engage with Dimension Data at any point and in any order – it is not a formula, but rather Dimension Data’s services philosophy set out to address business needs through IT. The six Service functions are: Plan, Build, Support, Manage, Improve and Innovate.
Plan incorporates our Consult and Design Services that help clients to evaluate ‘As is’ environments and justify technology investment. In the Build Service function we work with clients to Procure, Integrate and Deploy technology into their IT infrastructure. Dimension Data’s role is to reduce risk and ensure projects are delivered on time and within budget. Support Services include the ongoing Break-fix/Maintenance and Monitoring of client technology environments, through its investment in people, processes and systems, Dimension Data is able to deliver a higher quality of service at a better cost than clients could in-house.
In the Manage Service function Dimension Data is takes more responsibility and ownership for the running of the IT environment throughout the lifecycle of technology. The point of departure is to build a set of Service Delivery and Service Support processes that enable us to proactively interact with your environment, the result – lower operating costs. Through reducing the number of incidents/faults, and ultimately lowering the cost of managing the environment helps clients maximise return on current IT investment.
The Improve and Innovate Service functions are visionary – when Dimension Data becomes your trusted advisor we work with you to enhance your competitive advantage through the innovative use of current and new IT solutions.
