our partners
Avaya
Avaya is a global leader in communication systems, applications and services.
Avaya design,build, deploy and manage networks for enterprises. Customers
range from small businesses and non-profit agencies up to more than 90% of
the companies in the FORTUNE 500, and the U.S. government. They all rely on
Avaya for reliable, secure networks that facilitate customer relationships,
enhance productivity and maximize profitability.
Cisco
Cisco Systems, Inc. is the worldwide leader in networking for the Internet.
Today, networks are an essential part of business, education, government and
home communications, and Cisco Internet Protocol-based (IP) networking
solutions are the foundation of these networks. Cisco hardware, software, and
service offerings are used to create Internet solutions that allow
individuals, companies, and countries to increase productivity, improve
customer satisfaction and strengthen competitive advantage.
Dimension
Data is one of Cisco’s largest global partners with a relationship that goes
back over 15 years. Dimension Data’s Cisco qualifications cover virtually all
the certification and specialisations that Cisco uses to classify its
partners.
Genesys
Genesys deliver hardware- independent, real-time customer interaction
solutions including the leading voice platform to many of the world’s largest
companies and many of the most successful medium-sized businesses. Designed
to reduce customer frustration and improve service, the Genesys Real-Time
Customer Interaction Suite enables sophisticated routing and analysis of
customer interactions (traditional voice calls, VoIP calls, e-mail, Web, and
others), and workforce management. Genesys delivers solutions for inbound
customer service, collections, help desks, order desks, and outbound
telemarketing. Today, more than 2,700 companies in 80 countries trust Genesys
for call center solutions.
Nice
NICE Systems is a global provider of advanced solutions that help
organisations extract meaningful insight from interactions. Customer
interactions reaching the contact center, as well as video recordings,
contain valuable information that gives enterprises more insights into their
business. Contact center managers and the other executives in the enterprise
can use these insights to improve the decision-making process, enhance
business performance and increase security.
