Managed Services for Security

New approaches to perimeter security technology and reporting requirements by auditors, have resulted in fundamental changes to the way organizations monitor and manage security devices on the network.

Dimension Data has over two decades of experience in assisting clients to plan, build, support and manage secure complex networking infrastructures. We are a single management provider that fulfill both network and security needs -  enabling a single infrastructure-based Service Level Agreement (SLA), that results in reduced cost and lowered risk.

Our Managed Services for Security are delivered in a consistent manner across multi-vendor platforms to multi-national and regional clients around the globe from 5 regional, 24 x 7 Global Service Centers.

Dimension Data’s Global Services Operating Architecture framework governs how we assess, implement, optimize, monitor and maintain the various layers of a security environment. The framework allows our entire global organization to act as a single entity, sharing knowledge, experience, and resources – online, in real-time, 24 x 7 x 365.

Our Managed Services for Security include:

Managed Secure Infrastructure (MSI) Services
Dimension Data’s MSI Services focus on the management of converged security, networks and systems infrastructures. These services assist our clients in tracking their IT systems to optimize performance, and to ensure maximum Return on Investment of security infrastructure spend. Infrastructure problems are identified and diagnosed before they impact your business and customers.

MSI Services include elements of infrastructure planning (architected on Dimension Data’s Adaptive Secure Infrastructure model), our Intrusion Management Architecture, operational management of the combined infrastructures, as well as network and security optimization.

Security Assurance Services
Dimension Data delivers a number of proactive technology maintenance actions on your security equipment on a weekly, monthly, quarterly or ad hoc basis. This service includes policy definition and audits, configuration sanity checks, log file analysis and interpretation, vulnerability scanning, penetration testing, device tuning, architecture reviews, standards and guideline development and security roadmap guidance.

Through this service, we assist clients to constantly maintain and improve a corporate security posture, minimizing the threat of potential security exploits.

Assurance Services address new and emerging technology challenges such as VoIP security, wireless security and perimeter security.

Maintenance Service for Security
Our Maintenance Services for Security cover the essential elements of support, break-fix maintenance and trouble-shooting services, 24 x 7. This service enables clients to customize the coverage they need to suit their business requirements with flexible SLAs. We offer Maintenance Services for Security for all security technologies deployed by our consulting engineers.

Maintenance Services for Security guarantee a fast response to, and quick resolution of IT systems issues. These services assist in:

• Preventing potential financial loss due to security system outage
• Reducing costs associated with hiring, training and retaining expensive professional security resources
• Improving the quality of maintenance repairs utilizing Dimension Data’s vast pool of dedicated security resources and depth of experience