our approach

Our client-centric approach and focus on service delivery puts our clients and their business objectives at the centre of our operations. We harness the unique skills and talents, not only of our outstanding team in the division, but also the proven capabilities of our selected delivery partners to deliver on our service undertaking to provide an uninterrupted flow of product at the right price, place and time.

Our primary aim at Procurement and Logistics is to provide the client with reduced costs and optimise their delivery.

Our clients enjoy the following benefits from working with Dimension Data Procurement and Logistics:

• Access to a dedicated team to address their needs and issues
• A single point of contact for their escalations
• Complete commerce chain management
• Flexible trading models
• Predictable costs, including customs duty, VAT and tax advice
• Serial number tracking
• Reporting on global spend, vendor spend, open orders, closed orders, delayed orders, and orders on time
• Cross-border fulfillment
• A team with expert knowledge in the global logistics of information technology, including customs requirements and compliance and shipping requirements.

Our clients are serviced by the global purchasing and client liaison team. Each region has a dedicated team of logistics and procurement experts, who will assist in every possible way to ensure that the client’s expectations are not only met, but exceeded. Our teams are aligned with international time zones to ensure maximum exposure during office hours.

Our teams focus on the following deliverables:

• Cost – We provide predicable costs tailored to regional requirements
• Service – We ensure that global projects roll out on time and within budget. We consolidate shipments and are also able to expedite or delay shipments
• Quality – We focus on a reduction in processing delays and incorrect shipments
• Time – We pride ourselves on delivering a reduction in lead-times globally, alleviating penalty clauses and ensuring quality deliveries
• Visibility – Co-ordination of information reduces indirect and operational costs. We guarantee that our clients will receive up-to-date order information via proactive email notification and daily backorder reports with order status and serial number tracking.

An example of Dimension Data’s Procurement and Logistics deliverables in action:

• A leading German automobile company approached Dimension Data to set up a data centre in the Asia Pacific region in record time.
• The project had to be completed in eight weeks.
• At the time, the client had no infrastructure in Malaysia.
• The project was completed two days prior to the deadline, and came in under budget.
• We achieved the following wins for our client:
• Taxation of only $1,900, avoiding $125,000 US taxes and duties
• Kit ordered on a per project basis and collected at Cisco – saving 10 working days
• Pre-clearance in Customs within five working days and before the arrival of kit (pallets literally unloaded and moved to site within an hour)
• Visibility of project status real-time through our homegrown track and trace tool
• Dimension Data was able to manage project timelines tightly and mitigate client risk through proactive exception management