processes
Introduced
in the late 1980s, ITIL is now regarded as best practice for IT Service
Management across the globe. ITIL is a framework which provides structure by
modelling the goals, general activities, inputs and outputs of the processes
involved in Service provision. Today, best-of-breed IT departments and
Service Providers are opting to adapt processes to mirror ITIL guidelines,
thereby guaranteeing high quality service which is delivered in a consistent
and repeatable manner.
ITIL
processes are defined across Dimension Data and deployed consistently, giving
you peace of mind that you will receive a consistent Service experience –
wherever you are based. Furthermore, our working procedures have been
directly derived from our processes and include local specificities. This
means we are able to meet your requirements, regardless of your
organisation’s geography and culture.
In
order to ensure ongoing improvement in the implementation of our processes,
we undertake regular internal maturity assessments and process compliance
audits in each of our Global Service Centres.
