services white papers

ITSM’s Role in a Changing Sourcing Environment (April 2008)
This paper takes a closer look at the emerging link between strategic approaches to sourcing and ITSM best practices. It also provides perspectives on considerations for selecting the right best practice framework for your organisation

The Journey to ITSM best practice Framework Adoption (February 2008)
Authored by Datamonitor, this paper outlines the routes to ITSM orientation and provides organisations with recommendations on how to progress along the ITSM best practice framework adoption path.

Why IT Organisations Around the Globe are Poised for Service Management Growth (March 2008)
IT Service Management is striking a chord amongst CIOs around the globe and gaining recognition as a catalyst for efficiency, alignment, innovation and means to add more rigor and discipline to the IT organisation. However, perceptions and rates of adoption of best practices vary dramatically in different geographies – this paper explores why.

Multisourcing – A Blueprint for Successful IT Sourcing (June 2007)
In this paper, Dimension Data’s Services Executive, Scott Petty, examines current sourcing trends, provide perspectives on what constitutes an innovative IT sourcing strategy and discusses some of the key benefits and challenges associated with moving from a single-sourced model to a multi-vendor model.

The Impact of Multi-Vendor Procurement Strategies on the Infrastructure ‘Piece’ of IT Outsourcing (June 2007)
How is infrastructure affected by the growing trend towards selective sourcing models and how can Service Providers leverage this emerging trend?

Meeting the Challenges of Supplier Relations in a Multisourced Environment (June 2007)
New approaches and skills are required to effectively manage the increased volume and complexity of relationships between the various parties involved in Multisourced deals.

Painpoints of Organisations that Should be Moving Towards a Multisourcing Procurement Model (June 2007)
Traditional sourcing strategies have not kept up with a changing business environment and evolving client needs and expectations. In this paper we explore how selecting the ‘right’ Service Providers as part of a Multisourcing procurement model can enable organisations to overcome these issues.

IT Governance and Outsourcing – What are the Implications for Service Providers? (June 2007)
Widespread stakeholder recognition that information technology is what drives today’s businesses, has resulted in increasing focus on IT governance at board level. While attempting to navigate the unfamiliar terrain of new legislation and governance standards, organisations face another problem – how and where do their IT Service Providers fit in?

Dimension Data Services Philosophy (June 2007)
This paper describes an approach to delivering services in the Information Technology domain.

Précis – Thoughts on IT in Business, Issue 1 (May-July 2008)
Mobile and Agile. Just these two simple words conjure up a world of ideas and questions for today’s IT organisation: How flexible is your current infrastructure? Can it scale – up and down – to meet market demands? Are you, as an IT function, supple and responsive or muscle-bound and stuck? These are some of the issues we set out to explore in the first issue of our quarterly thought leadership journal – Précis: Thoughts on IT in Business.

Précis – Thoughts on IT in Business - Issue 2 (August- October 2008)
With value and competitiveness foremost, this issue of Précis sets out to explore ideas and actions you can apply in ‘Raising Returns’ for your IT organisation. We explore increasing the relevance of IT to business, applying technology in ways that result in operational gains, and ensuring that IT’s assets and teams are functioning to best effect.

Précis – Thoughts on IT in Business - Issue 3 (November 2008 – January 2009)
Even a cursory review of events occurring in the global economy today could lead you to the astonished conclusion that all has changed in the world of business. Yet amidst the calamity and change, one thing is clear: this is a time that requires focus and single-mindedness – not necessarily on slashing budgets, but more specifically on the fundamentals of business.  In our third issue of Précis, we set out to explore ideas and tactics you can apply in order to “Cut to the Chase” to steer through these tougher times and ensure your IT is running the best it can, delivering the most it can.