Global business is our business – IT Supply Chain Services is the SMART Choice
As a global business you already know that successful project deployments depend just as much on deciding to buy the right equipment, as ensuring that equipment gets to the right place at the right time! And how you approach your deployment strategy is a critical component of success.
When it comes to the procurement and logistics of IT equipment, Dimension Data is uniquely equipped to provide global organisations with a specialised in-sourced Supply Chain Service and solution in the most cost effective manner in order to effectively enable multi-national and cross-border business transactions.
Whether you are a global company with established presence around the world, or a multi-national organisation looking to expand into more emerging markets, you need an IT partner that knows global business, and understands the complexities and intricacies of global procurement. You need a partner that not only understands IT, but understands the unique laws, taxes and customs procedures of shipping that IT equipment into countries all over the world. And you need a partner who can do all of this while providing you with visibility, control and advice through each step of the process.
Dimension Data helps global organisations address various procurement and logistics issues by providing efficiency, control, risk mitigation, and visibility, all supported via our global footprint and expertise. Our Global IT Supply Chain Management services and tools assist our clients, which include 60 percent of the Global Fortune 500, through each step of the IT acquisition process, with unparalleled client support and service.
Find out more about our global logistics and procurement tools:
Global e-procurement system
Track and Trace facility
For a better understanding of procurement and logistics key terms and definitions download the definition/glossary sheet.
Putting the client at the centre of ‘client service’
Do you ever ask yourself “what happened to good client service?” Or, “why can’t I just speak to someone who can answer my questions – fast?” Dimension Data believes nothing can compete with good, old fashioned personal support by trained experts. That’s why we have a dedicated team of global commerce and logistics professionals available to answer questions and assist with any unforeseen road-blocks or challenges.
Dimension Data’s Supply Chain Services group is a team of experienced, highly trained experts in the logistics, compliance and complexities of international ordering and shipping. Our team of specialists not only manages the order process, but answers questions and provides information on customs taxes and document requirements, vendor fulfillment, and freight costs. They also oversee complex situations such as trade-ins and reverse logistics. Time and again our clients tell us that the personalised expertise and knowledge around international logistics is what sets us apart.
As one client put it, “what other vendor can say [clients] get a dedicated client service representative to look after their logistical needs?”
Getting the job done
For each and every order we coordinate with the client and our partners to establish the optimal and most cost-effective shipping mode and route, as well as provide optimum duty planning to ensure that your shipments are processed without delay, and the risk of penalties is alleviated. Visibility is maintained throughout the shipping and delivery process, with real-time updates and tracking. Last, but not least, we provide personal client-support, answering any questions you may have and supplying information on global customs taxes, import laws and customs requirements. Our Supply Chain Services team is solely focused on the client and ensuring that orders arrives safely at the final destination.
Contact us to find out more about our expertise and the value we can bring to your business.
Right place, right time, right price
Shipping and delivery of IT equipment to multiple geographies is fraught with potential risk including delays, customs holds and lost or damaged goods. That is why it’s important to partner with a supplier that has expertise in the import/export of IT equipment into both established and emerging markets -- so you can mitigate these risks.
Dimension Data’s global shipping and delivery approach is a combination of global procurement and logistics specialists, a client support team, an online track and trace system and partnerships with best-of-breed global carriers. With this multi-faceted approach, and delivery to around 146 countries worldwide, we can ensure that your IT equipment is delivered to the right place, at the right time and for the right price.
Best of breed carrier partners
Dimension Data has best of breed carrier partners, UTI and DHL, who provide superior service and assist with enhancing our global Supply Chain Services offering to clients.
UTi is an international, non-asset based supply chain services and solutions company which services include air, ocean and road freight forwarding, customs brokerage, contract logistics, local distribution and supply chain consulting. UTi enables end-to-end supply chain competitive advantage for its clients through an experienced employee compliment in excess of 20,000 people across a global network of freight forwarding and contract logistics centers in 63 countries, and global network partnerships in an additional 81 countries.
DHL is the global market leader of the international express and logistics industry, specialising in providing innovative and customised solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions, combined with worldwide coverage and an in-depth understanding of local markets.
What’s it really going to cost me to get this to my door?
Cost of product, shipping costs, insurance, VATs and duties, etc. - there is a lot that goes into the actual cost of procuring technology, and you don’t want to be surprised by an invoice with hidden fees, and unknown taxes. You want to know the answer to one question: “what’s it really going to cost me to get this to my door?”
Having full visibility and knowledge of your total procurement and logistics costs is not just a “nice to have” but a means to help you make better-informed decisions, plan for and manage your spend, and remain agile in your market.
With Dimension Data’s global supply chain management services you can accurately predict the full sourcing costs for your IT equipment. By leveraging our global eProcurement system, you can receive price quotes based on your contracted product and service rates, and insurance and freight fees. Additionally, we have an extensive database of foreign VATs and duties, which enables us to provide detailed estimation of all foreign taxes and fees. Add to that real-time product availability and accurate lead-time information, and you can make decisions up-front as to whether you need expedited shipping, and the associated costs of doing so. All of this information is provided to you at the point of sale.
Want to know more? Let us show you how we do all of this by setting up a demo, and start taking the guess work out of your IT sourcing.
Full visibility of orders and up-to-date, real-time online tracking information
When it comes to the shipping and delivery of your IT equipment, visibility is key. At Dimension Data we understand that you want a single source for up-to-the-minute status information for all of your orders. That’s why we developed Track – our proprietary online track and trace tool -- that gives you 24x7 access to order status and movement from the time the order is placed until it arrives at your door.
A comprehensive collation of information related to your order, including order data, manufacturing data (such as serial numbers), freight-forwarding data and other important logistical data, is imported into Track on a daily basis, giving you up-to-date status of your current orders. Track also centralises and records vital information such as complete shipping history, delivery and invoice addresses, and electronic copies of all supporting documentation, such as proof of delivery.
Key Track and Trace benefits for the Dimension Data client include:
• Better management and coordination of order and fulfilment process
• Faster response time on questions/inquiries
• Streamlined processes
• Projects delivered on-time and within budget
• Real-time order status information
• 24x7 access to order information
• Peace of mind that equipment will be ordered properly, and arrive at the right place, on time
• Strict Service Level Agreements with carrier partners to ensure products are delivered on-time
• Consolidated order shipment and delivery
The user therefore has access to all the current and historical shipping data of each order line and this takes into account that line items could be sourced from different locations.
Contact us to schedule a live demo.