Converged Communications
In today’s competitive marketplace, an organisation’s business agility is determined by the speed with which it can transform data into information and accelerate communication – internally as well as with customers and partners.
Dimension Data helps clients integrate traditional communication tools (telephony, email) with collaboration technologies (IM, conferencing) that provide new ways to communicate from any location, using any device and accessing any application.
We group our solutions into five main categories:
Telephony - Providing a secure and robust voice infrastructure as the platform for richer communications and collaboration reduces costs and offers more productive communication.
Integrated Collaboration - Reducing costs and improving business process speed is achieved by integrating multiple communication channels and Presence within the user’s working context.
Contact Centres - Creating and delivering integrated management of customer interaction across communication channels retains and grows the value of the organisation’s customer base.
Enterprise Mobility - Improving the productivity of remote and mobile workers through seamless access to corporate communications tools and business applications, irrespective of location, allows for increased productivity and effectiveness.
Visual Communications - Implementing Telepresence and video conferencing to improve interaction and the quality of remote collaboration, eliminates time and cost penalties of travelling.
Our solutions enable clients to enter a connected world of seamless communication and collaboration that reduces costs, increases employee productivity, delivers a competitive advantage and enhances customer service.
Peace of mind that your network runs optimally … in capable hands
Today, your communications infrastructure no longer merely supports your business – it drives your business. At the core of your communication and collaboration infrastructure is the network, providing fast, seamless connectivity that is essential to your business operations. So what does this mean for you? Your corporate network was not built in a day. It has probably evolved over your company’s lifetime and what’s more, it doesn’t exist in isolation.
If your network is down, so is your business. Seemingly small slip-ups can bring a system down, and in today’s competitive marketplace, outages can be extraordinarily expensive in terms of business productivity and damaged client confidence. So what are your options? The good news is that engaging with a provider with the relevant expertise and suite of services in the networking as well as the communications and collaboration domain can go a long way to helping you select the most appropriate technologies, integrate them seamlessly into your environment, manage your IT support costs, increase your network availability and facilitate the evolution of your communications and collaboration infrastructure to support the evolution of your business.
Dimension Data’s portfolio of professional and managed network services frees up your internal resources to focus on objectives that are critical to your business; you do what you do best … run your business – while we do what we do best…take care of your network.
UCDM: Unified Communications Development Model
Dimension Data’s experience in deploying unified communications projects across multiple industries and geographies has given us valuable insight into the challenges, best practices and technologies in this space. We’ve applied this experience in developing the Unified Communications Development Model to help you prioritise your investment in unified communications.
Our proprietary UCDM (Unified Communications Development Model) enables organisations to assess their competence and capabilities in unified communications against a set of operational and strategic competency areas. This enables them to develop a roadmap for implementation tailored to existing and future business needs while considering employee requirements.
Do you know where you are and where you are going?
Dimension Data facilitates a one-day workshop with key stakeholders from all areas of the organisation to determine communications strengths and weaknesses. Using 12 core competencies, we will map your current state and ideal future state against one of four maturity levels: Basic, Converged, Unified or Optimised. Then, depending on the to-be position required and the path set out to achieve the objectives, the next actions could include technology purchases, deeper consulting engagements or projects that center around corporate culture or end-user training.
Some Business Benefits
• Establishes focus and priority for unified communications development in your organisation
• Determines ways to optimise your communications tools
• Ensures a single vision in your organisation for unified communications
• Assists in optimising existing unified communications initiatives
• Helps the IT department to justify the expenditure of the unified communications project
The UCDM can be used as an ongoing framework for strategic management against the initiatives that your organisation has developed, to ensure that you are tracking against the future roadmap.
Our Solutions
Dimension Data's solutions for unified communications draw on our skills and expertise from various lines of business and focus areas.
Our many years of experience in deploying collaboration solutions for clients and partnerships with leading technology vendors in this space, has enabled us to deliver solutions that improve employee productivity, customer satisfaction and reduce communications costs.
We have successfully designed and deployed some of the largest, most complicated collaborative IP networks in the region and are the first to implement desktop call control and true presence by integrating IP telephony with corporate instant messaging.
Our solutions for unified communications include:
• Integrated Collaboration
Our Integrated Collaboration solution significantly improves the ways that individuals and groups interact and perform. Our solution integrates multiple new and existing communication channels, including key technologies like IP Telephony, Presence, e-mail, audio and web conferencing, voice mail, unified messaging and instant messaging.
• IP Convergence Assessment (IPC Surveyor)
Dimension Data's assessment and roadmap for IP convergence is an independent, consultative analysis, evaluation and business recommendation methodology, tailored to individual organisational needs. It delivers critical direction required by organisations that wish to integrate and maximise the value that IP has to offer.
• IPT Deployment Methodology
Many organisations decide to invest in IP Telephony because of the promise of cost reduction and greater functionality. To deliver on this promise, the technology needs to be well deployed and integrated with the organisation's existing systems and processes. In summary, the ability and experience of the integrator directly impacts the return on investment in IP Telephony.
• Managed Services for IP Telephony
An outsourcing service where Dimension Data experts take care of the maintenance, monitoring and management of clients' IP telephony networks across multiple sites and throughout the entire product life cycles. Our approach begins with an assessment of legacy infrastructure and how it can integrate with new communication structures, thereby sustaining and creating measurable return on investment.
• IP Telephony
Dimension Data helps organisations to exploit the advantages of voice communication over IP, and to migrate in a cost-effective manner from legacy technologies such as TDM and Centrex to IP Telephony. We assess, migrate, integrate, secure and manage IP telephony to help clients mitigate the risk of end-of-life PBXs and reduce the operational costs associated with managing and administrating multiple networks.
• Secure IPT Assessment
An ongoing periodic assessment which secures enterprise IP telephony infrastructure against risk of exploitation, fraud, misuse and abuse. It allows users to prioritise infrastructure budget and resources as well as address new vulnerabilities and methods of exploitation