Key Facts About Dimension Data

• Dimension Data has a direct presence in 49 countries across five continents including Asia, Australia, the America, Europe, and the Middle East and Africa.

• Dimension Data’s Preferred Partner Programme (PPP) extends our influence into an additional 108 other regions

• 79% of the Global Fortune 100 and 60% of the Global Fortune 500 are Dimension Data clients.

• Jeremy Ord is the executive Chairman of Dimension Data. He has served as the Group’s Managing Director, as well as a number of other senior positions since the Group’s inception in 1983.

• Brett Dawson is the CEO of Dimension Data, a position he has held since 2004.

The Business Issues We Address

In addition to our strong technology domain expertise, Dimension Data works with its clients to plan, build, support and manage their IT infrastructures. These services comprise Professional Services, including project management and consulting, Integration Services, and a broad range of Managed Services which align to the ITIL framework.

We help our clients to solve critical business issues including:

• Driving operational efficiency of IT infrastructures - We balance the ongoing issue of driving down operational costs versus improving reliability, flexibility and quality of service.

• Creating profitable client relationships - We help organisations develop and improve communication channels to deliver lasting client relationships at lower costs.

• Improving employee productivity - We help organisations improve employee and partner collaboration to deliver greater employee productivity, improved information sharing and knowledge management.

• Securing networks, applications and data - We help organisations reduce their risks by offering solutions that protect, detect, and respond to external and internal incidents and threats.

• Maximising the value of information assets - Our objective is to maximise the value of information within an organisation whilst minimising the cost of creating, sharing and storing the information.

Our Platform for Delivery

While the skill of our people are one of our major differentiators in Services – particularly complex managed services – automation and systems are key. Our platform for delivery is the Global Services Operating Architecture (GSOA).

Global Services Operating Architecture

Dimension Data’s Services are managed and delivered from five Global Service Centres (GSCs) located in Johannesburg, Frankfurt, Bangalore, Boston and Melbourne, supported by customer service nodes and service desks in Wellington, Sydney, London and Singapore.”

Our People

Dimension Data places strong emphasis on its outstanding employee base of technology and services specialists who have the skills to offer value-added solutions to its clients - particularly in the areas of unified communications and collaboration, virtualisation, and network performance and optimisation.

In March 2010, Dimension Data announced that it had been positioned by Gartner, Inc., in the Challengers Quadrant of the Communications Outsourcing and Professional Services Magic Quadrant (COPS) Worldwide report. Compiled by Gartner analysts, the Magic Quadrant examined 17 vendors of IT services for business communications systems worldwide, employing two main evaluation criteria. These include ability to execute, and completeness of vision.

Our Major Suppliers

Building winning relationships with global market leaders and other specialist suppliers allows us to deepen our technical competencies and integration experience. Key technology suppliers include Cisco Systems, Microsoft Corporation, Check Point, Blue Coat, EMC/VMWare, F5, Riverbed, Avaya, and NICE.

Dimension Data is proud to be one of four organisations worldwide with Cisco Global Certification. The Group is also a Cisco Gold Partner in 32 countries, and Microsoft Gold Partner in 21 countries. In 2010 and 2009 respectively, Dimension Data received 96 and 55 industry and vendor awards.

Our Differentiators

We plan, build, support and manage IT Infrastructure solutions globally. In addition to a 27-year history of technical knowledge and skills in our areas of focus, we are one of a handful of organisations around the world with expertise in the management of multi-vendor, multi-geography, multi-cultural environments.

We customise, tailor and deliver technology solutions that align to our client’s business challenges. Our global footprint, together with a 108-strong network of Preferred Partners ensures we deliver local end-market support services, backed by local language capabilities.