Overview of our partners
At Dimension Data we have an unparalleled depth of expertise across multiple vendors, we offer the service to manage other vendors on behalf of our clients and we have direct access to vendor engineers due to our strong relationships. This combination of capabilities across leading vendor technologies is essential for successful Project and Programme Management and is common throughout our services portfolio irrespective of whether you require our expertise in Consulting Services, IT Supply Chain Services, Professional Services or Managed Services.
Our multi-vendor strategy and these strengths are offered across multiple technologies, services and geographies. Dimension Data currently has seven global partners, namely Cisco, Microsoft, Blue Coat, Check Point, McAfee, TANDBERG and Riverbed. There are however, up to as many as 45 regional vendors in some regions such as Australia, the Middle East and Africa.
If you want to leverage our multi-vendor partnerships to the benefit of your business contact us.
Global Alliance, Local Expertise
To complement our own suite of network support services, Dimension Data has joined forces with Cisco via the Cisco Services Partner Program. The Cisco Services Partner Program is an innovative partnership that enables Dimension Data and Cisco to deliver services that better meet your needs. Do you want to benefit from global coverage, better planning, and a consistent approach throughout the network life cycle? Then look no further than the Global Services Alliance.
The first collaborative service offering – globally available today – is Uptime. Uptime is an IT infrastructure maintenance and support service delivered by Dimension Data. Through this offering, Dimension Data and Cisco join forces to leverage the key features of each partner’s expertise and deliver a unique support service.
How is Uptime Delivered?
The cornerstones of Dimension Data’s approach to service delivery are our people, processes and systems. As an Uptime Services client, you’re always at the centre of our service delivery framework. Our customised Service Level Agreement sets out in detail what to expect from your Uptime contract. Our approach is simple:
Your point of contact is the Global Service Centre closest to the location that identified the break in the network. The Service Level Agreement “clock” starts ticking the moment you notify Dimension Data of the issue. The Global Service Centre will be your single point of accountability until the incident is resolved and will ensure that you are kept informed at all times. The Global Service Centre will escalate incidents, if necessary, to the vendor team. Once the fault is diagnosed, it will be fixed and if necessary, an engineer will be sent to site, within the agreed time frame. However, if you have knowledgeable engineers on-site and just need to talk to one of our technology experts, or if you have opted to self-spare, we’ll just send an engineer to install the part (within the agreed Service Level timeframes).
To summarise, Uptime Services are enhanced end-to-end maintenance and support services for IT networks. They help deliver optimum network performance 24 x 7 x 365 days a year. The support service includes troubleshooting and problem resolution for all your mission-critical IT systems. Uptime Services are comprehensive and unique, in that they allow you to leverage vendor technical expertise and unrivalled product knowledge, together with Dimension Data’s superior on-the-ground support and fully customisable Service Level Agreements.
Uptime combines the best of Dimension Data’s Uptime and vendor integrated service deliverables to support your IT infrastructure and assure business continuity. Click here to understand how Uptime can give you the edge.