Contact Centre Integration (CCI)
The advent of IP as the common language of the network has transformed the way contact centres are integrated. The expensive, specialised monoliths of five years ago are almost extinct, replaced by adaptive, resilient, agile centres that harness new application technologies and deliver new standards of efficiency, cost savings and greater ease of communication than ever before. This is the exciting new landscape that our CCI experts navigate with incredible success every day, delivering great solutions to our clients around the world.
Dimension Data is an acknowledged global leader in CCI. We touch over seven billion customers in interactions every year via the contact centres and self-service channels we’ve consulted on, planned, designed, implemented, built, run and managed for our clients. Our integration capabilities are world-class and the key to every contact centre solution we deploy.
Our CCI solution maximises the use of advances in technology to ensure organisations are able to communicate with their customers more efficiently and meet the needs of customers who are demanding more appropriate information and means of communication. Furthermore, our solution ensures contact centres are able to manage their cost of operation by using low cost channels and better utilisation of resources.
Our CCI Assessment is an invaluable tool that will help you understand the capabilities and limitations of your current infrastructure, as well as gain insight into ways to realise the maximum advantages from your contact centre.