In today’s competitive marketplace, an organisation’s business agility is determined by the speed with which it can transform data into information and accelerate communication – internally as well as with customers and partners.
Dimension Data helps clients integrate traditional communication tools (telephony, email) with collaboration technologies (IM, conferencing) that provide new ways to communicate from any location, using any device and accessing any application.
We group our solutions into five main categories:
Telephony - Providing a secure and robust voice infrastructure as the platform for richer communications and collaboration reduces costs and offers more productive communication.
Integrated Collaboration - Reducing costs and improving business process speed is achieved by integrating multiple communication channels and Presence within the user’s working context.
Contact Centres - Creating and delivering integrated management of customer interaction across communication channels retains and grows the value of the organisation’s customer base.
Enterprise Mobility - Improving the productivity of remote and mobile workers through seamless access to corporate communications tools and business applications, irrespective of location, allows for increased productivity and effectiveness.
Visual Communications - Implementing Telepresence and video conferencing to improve interaction and the quality of remote collaboration, eliminates time and cost penalties of travelling.
Telecom Expense Management - Dimension Data takes a proactive approach to telecoms expense management. In fact, with our telecoms expense management service, Xigo, we provide ‘instant’ results.
Our solutions enable clients to enter a connected world of seamless communication and collaboration that reduces costs, increases employee productivity, delivers a competitive advantage and enhances customer service.
Peace of mind that your network runs optimally … in capable hands
Today, your communications infrastructure no longer merely supports your business – it drives your business. At the core of your communication and collaboration infrastructure is the network, providing fast, seamless connectivity that is essential to your business operations. So what does this mean for you? Your corporate network was not built in a day. It has probably evolved over your company’s lifetime and what’s more, it doesn’t exist in isolation.
If your network is down, so is your business. Seemingly small slip-ups can bring a system down, and in today’s competitive marketplace, outages can be extraordinarily expensive in terms of business productivity and damaged client confidence. So what are your options? The good news is that engaging with a provider with the relevant expertise and suite of services in the networking as well as the communications and collaboration domain can go a long way to helping you select the most appropriate technologies, integrate them seamlessly into your environment, manage your IT support costs, increase your network availability and facilitate the evolution of your communications and collaboration infrastructure to support the evolution of your business.
Dimension Data’s portfolio of professional and managed network services frees up your internal resources to focus on objectives that are critical to your business; you do what you do best … run your business – while we do what we do best…take care of your network.