Productivity and Cost Optimisation Should Be at the Top of your IT Network Agenda

As the network increasingly becomes the platform for your business operations, your effectiveness and production output depends on its availability, capacity and performance. Although this shift to a connected operational model creates many advantages, it’s a dependence that makes the discipline of Operations Management a business requirement – a requirement to ensure your investment in network infrastructure delivers the service levels your business needs.

Dimension Data provides a combination of network operations systems and services to drive service efficacy, service level adherence, best practice operations and the solution to problem resolution time and service impacting incidents.

Our service management approach is focussed on helping you understand where you are placed against best practice for process, organisation and platforms to manage your network infrastructure. Deploying operations management systems to automate functions in the network operations and systems operations centre (NOC and SOC) will reduce downtime of IT infrastructure and decrease errors in configuration and change. This has strong ROI for your business including cost reductions, improved end user experience, and increased accuracy and productivity of your IT operations.

Outsourced network management services provide the additional benefits of allowing you to take advantage of specialist expertise in network management, rather than training and managing internal resources. Dimension Data’s Operations Management capability draws on many years experience in network management systems, outsourced services and operations centres for enterprise, telecommunications and service provider clients around the world.

Making Sure that Your Operations Support your Business

The benefits of Operations Management are widespread-ranging and provide a real-time logical view of your network infrastructure that will dramatically improve your ability to anticipate business impacting problems and optimally manage corrective action. The potential for revenue loss resulting from the unavailability of critical business applications is significantly reduced, as is the total cost of ownership of the operations support system. Furthermore, the alignment of operations with business objectives allows for increased efficiency and productivity.

Dimension Data recommends a Network Operations Readiness Assessment as the starting point for any initiative in Operations Management. This Assessment will provide you with a comprehensive review of your operational capabilities and requirements and thus help to drive the roadmap for network management capability in your business. Once you have determined your needs, Dimension Data provides both Operations Management Systems and Services:

Network Management Systems

Within our Network Management Systems offering, Dimension Data will help define, select and integrate the technology tools you need to support your network infrastructure in meeting business service needs, including the planning, configuration and provisioning, assurance, and control and accounting functions. Dimension Data can also build you – from top to bottom – a Network Operations Centre that will give your organisation the necessary facilities to run these systems effectively in house.

Network Management Services

Dimension Data’s Network Management Services offer clients a complete, Dimension Data managed, Operations Management service. We implement the technology tools, processes, people and management on your behalf within an outsource agreement. The scope of the service encompasses the key functions of planning, configuration and provisioning, assurance, and control and accounting.