Telephony

Rapid advances in communication technology are constantly challenging today’s businesses to provide up-to-date infrastructure that is reliable, secure and flexible.

Customers, business partners and employees are demanding modern communication tools that keep them connected and mobile as well as personal and involved.

IP Telephony meets these needs and more. Businesses around the world are integrating IP Telephony into their day-to-day operations and enjoying major results such as reduced costs and risk, increased efficiency and a higher level of internal and external connectivity.

Providing a foundation on which new communication tools can be unified and integrated seamlessly with each other, will increase productivity as the quality and ease of communication is improved within your organisation as well as externally.

Dimension Data helps clients to exploit the advantages of VoIP, and to migrate in a cost-effective manner from legacy technologies such as TDM to IP Telephony. We assess, migrate, integrate, secure and manage IP Telephony to help clients mitigate the risk of end-of-life PBXs and reduce the operational costs associated with managing and administering multiple networks.

Our approach consists of the following:

• A Secure IP Telephony Assessment Service

• A proven methodology for deploying IP Telephony

• An IPT Health Check

• Call control and billing systems

• A Managed Service for IP Telephony

Peace of mind that your network runs optimally … in capable hands

Dimension Data’s portfolio of professional and managed network services frees up your internal resources to focus on objectives that are critical to your business; you do what you do best … run your business – while we do what we do best…take care of your network.

Is Your Phone Holding You Back?

In today’s global marketplace teams move quickly from project to project and employees work from anywhere. More and more companies are embracing IP Telephony to save costs, accelerate decisions, boost productivity and responsiveness, and strengthen their competitive advantage.

Stop Waiting. Start Innovating.

Now is the ideal time to exploit a new collaborative experience that reduces costs and offers richer, more productive communications, allowing people to work together regardless of time or location while allowing you to better concentrate on revenue generating activities. Dimension Data delivers a secure, mobile, manageable IP infrastructure that encourages innovative communication while maintaining business integrity and compliance. And interoperates smoothly with existing technologies, helping you to extend your current IT investment, quickly deploy new solutions and reduce total cost of ownership.

• Cisco is the market leader in IP telephony and enterprise voice

• Dimension Data is Cisco's largest IP Telephony partner worldwide

• Dimension Data has deployed over 1 million IP phones and built more than 7,800 IP networks

• Dimension Data offers you a service that reduces the risks, costs and time you spend on managing your IP Telephony environment

Dimension Data can help you experience how easy it is to streamline deployment and maintain an IP-based communications system while managing the growing demands of your business in these challenging economic times.

IP Telephony Deployment Methodology

Many organisations decide to invest in IP Telephony because of the promise of cost reduction and greater functionality. To deliver on this promise, the technology needs to be well deployed and integrated with the organisation’s existing systems and processes.

Dimension Data’s Deployment Methodology for IP Telephony brings to bear best practices for deployment of IP Telephony, based on previous experience in large-scale deployments in different environments and across multiple industries.

We have deployed more than 1,200,000 IP handsets for leading companies around the world.

Dimension Data’s Deployment Methodology for IP Telephony results in multiple benefits to the client, including:

• Faster integration of new solutions and releases into production as a result of our standardised, field-tested approach and templatised processes.

• Reduced cost of deployment – eliminates unnecessary errors and problems.

• Consistent quality and method of deployment, whether it be at a local branch office or an international location.

• A detailed suite of documentation and deliverables post deployment that provides a full overview of the deployment and process used throughout.

• Vendor validation and approved solution methodology.