Dimension Data Companies
Dimension Data’s Systems Integration business generates 77% of the Group’s annual revenues and provides specialist IT infrastructure solutions across networking, data centre solutions, converged communications, security, Microsoft and contact centre technologies. In addition to its Systems Integration business, Dimension Data’s other businesses represent 23% of the Group’s total revenues.
Dimension Data Companies
Dimension Data Cloud Solutions Business Unit
Dimension Data’s Cloud Solutions Business Unit delivers tailored cloud solutions and services for every stage of our clients’ journey to the cloud, including enablement projects, building private cloud architectures, leveraging public cloud services and developing hybrid cloud models.
In 2011, Dimension Data acquired California-based Opsource, a cloud and managed hosting solutions provider that enable businesses to accelerate growth and scale operations while controlling costs and reducing IT infrastructure support risks. OpSource powers the cloud with automated provisioning, billing, management and administration. Later in 2011, Dimension Data also completed its buy-out of Australia-based BlueFire, enabling Dimension Data to establish its Cloud Solutions Business Unit in 2012.
Dimension Data is able to build and operate cloud infrastructures, providing services including operational and application management, platform automation and orchestration and managed hosting.
Europe, the Middle East and Africa
Merchants, a wholly owned Dimension Data company, is a leading provider of bespoke contact centre solutions. The company has a 30 year track record of successfully delivering customer contact centre solutions for a variety of blue chip organisations around the globe.
Merchants is represented in the UK and South Africa, with a consulting presence in both these regions. Their offshore contact centre operations, which are located in Cape Town and Johannesburg, deliver contact centre services for both international and South African clients.Through their joint venture with TSYS, Merchants also operate contact centres in the Netherlands and Milton Keynes.
Merchants is well-placed to offer bespoke contact centre consulting and outsource solutions that balance the interdependencies of cost, performance and risk.
In 2006, Merchants and TSYS entered into a joint venture agreement to deliver a comprehensive range of managed services to financial institutions across Europe, the Middle East and Africa. The joint venture combines the call centre capabilities of Merchants with a TSYS special business unit known as TSYS Managed Services EMEA, both of which specialise in customer-servicing operations, including back office, cross-selling and up-selling activities for financial institutions engaged in card issuing and merchant acquisition.
TSYS is one of the world’s largest payment services companies, offering a broad range of packaged and outsourced issuer and acquirer processing technologies that support consumer finance, credit, debit and prepaid services for financial institutions and retail companies worldwide.
Merchants (Silah Gulf)
In 2009, Merchants formed a joint venture partnership with the Bahrain Government to create a National Contact Centre, Silah Gulf. With clients in both private and public sector organisations, Silah Gulf serves the Gulf Cooperative Council region as a customer contact management company providing technology, outsourced contact centre services and customer management consulting services. The company has two contact centre locations in Bahrain and one in Kuwait.
Internet Solutions is a pan-African communications service provider of IP-based connectivity, communications, data centre and carrier services. Its clients primarily consist of large and medium public and private sector organisations.
The needs of smaller organisations and consumers are met via wholesale offerings to channel partners which focus on these market segments. Internet Solutions’ connectivity solutions include corporate Internet access, virtual private networks, community-based connectivity services as well as fixed and mobile broadband. Its uses its IP-enabled network to facilitate person-to-person communications, with services including voice, messaging, facsimile, mobility, and unified communications services.
Internet Solutions’ data centre services provide both physical computing infrastructure and applications in the cloud, primarily through the use of hosted data centre services. Carrier offerings include self-provisioning of wireless, satellite and local loop services and participation in undersea, national and metropolitan fibre networks.
With regional offices in seven African countries (South Africa, Zambia, Uganda, Tanzania, Malawi, Nigeria and Mauritius), Plessey is Africa’s leading telecoms infrastructure provider. It implements turnkey telecommunications solutions including optical solutions, wireless solutions, intelligent infrastructure solutions and managed services. Wireless solutions include site surveys, transmission planning, network and system design, supply chain management, project management, installation and commission, and maintenance and support. These solutions also provide applications for triple-play services that include high speed data, toll-quality voice and multimedia services in licensed frequencies. For areas poorly served by wired infrastructure, Plessey enables service providers to reach new businesses and residential customers more efficiently and cost effectively.
Optical solutions include route surveys, network design, equipment specification, long-haul, metro and access fibre solutions, supply chain management, project management and maintenance and support. Plessey’s experience in optical solutions dates back to the inception of mobile networks in 1993. To date, it’s rolled out over 8,000km of optical fibre and, more recently, commenced rolling out access fibre solutions. Plessey also provides turnkey intelligent infrastructure solutions for telecommunications service providers in 24 countries across Africa.
All Plessey’s solutions are underpinned by sound managed services capabilities. Solid \ vendor and contractor relationships, coupled with professional project management capabilities, enable the successful delivery of turnkey communications infrastructure solutions across multiple technology platforms.
Britehouse is a Venture Holding business that invests in companies with specific business software application skills and a strong delivery track record. These companies focus on business process automation and improvement.
Britehouse provides its clients with services and solutions that integrate across leading SAP and Microsoft technologies. The company’s specialist SAP Division is a SAP Africa Service Alliance Partner. In addition, Britehouse’s 3fifteen Technologies Solutions (Pty) Ltd business is a Microsoft Gold Certified Partner.
Based in Manassas, Virginia, Xigo provides Telecom Expense Management (TEM) services to large and medium commercial enterprises and government agencies over a solid delivery platform. Xigo adds value to organisations by optimising mobile and fixed line telecommunications spend through better management of contracts, invoices, inventory and usage, and improving operational efficiencies through tighter management of the telecommunications services lifecycle process (procure-to-pay), better use of headcount, avoidance of late payment penalties and increased governance and security. Xigo’s TEM capabilities enable the growth of Dimension Data’s Managed Communication Service offering.
Training Partners is Asia Pacific’s leader in IT infrastructure learning and development provider, delivering advanced technology training as well as training consulting services to multinational corporations. Established in Singapore in 1994, Training Partners operates in eight countries in the Asia Pacific region. We deliver training programs and services in five languages and have successfully trained over 50,000 IT professionals.
Express Data is a distributor of ICT technologies from a range of leading vendors across Australia and New Zealand. For many of these vendors, Express Data represents their largest channel to market in the region. The company operates an advanced distribution system and is recognised as a leader in networking and collaboration, business productivity, data centre, video and design, security, mobility, cloud services, and business connectivity. Typically, the technologies represented by Express Data are relatively complex to implement and support. This allows Express Data to add value by managing the needs of the reseller channel at a lower cost than the vendors could achieve themselves. In addition, many resellers have migrated to a services-led model in recent years, outsourcing more product fulfilment tasks to Express Data.
The rationale for vendors selling through the channel is further strengthened by the market trend away from capital expenditure towards utility based models. Here, Express Data acts as an aggregator for the reseller channel, and provides billing, administration and collection services across multiple software and service providers.
SQL Services provide remote database administration and consulting services to organisations around the world. SQL Services support both SQL Server and Oracle platforms, supporting over 1000 servers throughout New Zealand and Australia. SQL Services provide various consulting services, ranging from complex BI solutions to standard SQL and Oracle Installs.