Delivering multi-vendor solutions consistently around the world

Whether it’s your corporate headquarters in New York, your customer call centre in New Delhi, or your branch office in Newbury, England, you want effective IT support and world-class service delivery that extends across your global network. Resulting from the need for Dimension Data to meet the requirements of its global clients and provide worldwide multi-vendor solutions the Preferred Partner Programme was born. The Preferred Partner Programme provides Dimension Data clients with a single IT partner that can deliver consistently around the world.

Dimension Data has offices in 51 countries, across five continents. Thanks to our Preferred Partner Programme we can deliver professional and managed services for multi-vendor solutions in over 114 additional countries for a total global footprint of more than 150 countries! What is more, we implement stringent service level agreements and a strict screening process to guarantee only the best partners are accepted into the Programme and ensure our clients receive the same high standard of technical excellence and service delivery, regardless of location.

For details around how the Preferred Partner Programme works download the PPP At a Glance

document

Consolidated network of partners

The Dimension Data Preferred Partner Programme has established a consolidated network of approved partners who can deliver, at a minimum, multi-vendor capabilities in geographies where Dimension Data does not have a direct presence. Dimension Data maintains a collaborative relationship with our Preferred Partners to ensure a better understanding of your business and an aligned delivery strategy.

Leveraging our preferred partners

Dimension Data implements strict Service Level Agreements. Our Preferred Partners adopt our processes and methods and deliver to our high standards of service and quality. In turn, our clients benefit from consistent, effective service delivery that extends across both geographies and technologies.

Why should you feel comfortable leveraging our preferred partners?

• All preferred partners are Vendor accredited

• Preferred partners are endorsed to provide Cisco and other vendor installation services and support to Dimension Data international clients

• Preferred partners are reviewed and approved through the Preferred Partner Programme due-
diligence process

• Preferred partners are aligned to Dimension Data’s Global Supply Chain Services (SCS) to
provide seamless delivery of multi-vendor solutions to Dimension Data international clients across
geographic boundaries

Benefits and features

Key benefits and features of the Programme include:

• Dimension Data provided global pricing, meaning multinational clients can benefit from the
convenience of receiving only one quote, in one currency, if they so wish

• Central or local (in country) billing models

• A single point of contact accountability and ownership

• Global service level agreements

• Dimension Data’s Global Supply Chain Services (SCS) to provide seamless delivery of multi-
vendor solutions to Dimension Data global customers across geographic boundaries

For a complete picture of our global footprint, see our coverage map . Or for more information about our ability to deliver multi-vendor solutions and services globally, contact us.

Through our Preferred Partner Programme Dimension Data is able to deliver professional and managed services for multi-vendor solutions in over 150 countries on five continents.

Want to know more about how we deliver globally? Contact us and we’ll tell you how.

Dimension Data is committed to maintaining only the highest-level of support and service delivery to our clients. That is why we engage in a rigorous selection process to ensure we partner with only best-of-breed IT service providers.

We’ve put in place a globally consistent process for identifying, accessing and engaging suitable Preferred Partners, which gives us the capability to deliver multi-vendor solutions to agreed service levels worldwide.

This process includes three phases: Introduction, Engagement and Activation. Preferred Partners must be vendor accredited and located in countries where Dimension Data has no direct presence.

For a more detailed explanation on the selection process download the Preferred Partner selection process: How does it work document.

If you are interested in becoming a Dimension Data Preferred Partner, or would like more information about the Programme, please contact us.