Our approach to delivering proactive, multi-vendor IT support services on a global scale

When it comes to business critical IT services, such as your network you can’t afford breaks in service. Unplanned events happen and when they do it’s a race against time to get your systems up and running. The good news is that the effects of service interruptions flowing from errors and unexpected events can be mitigated by taking proactive steps to maximise network uptime. That’s where partnering with Dimension Data makes business sense. Delivering IT services is one of our core competencies and our clients leverage our suite of Uptime Maintenance and Support services to develop and execute strategies that deliver a relevant IT function into their businesses.

Flexibility is the cornerstone of our approach to multi-vendor support and we are mindful that every client is different and has its own specific requirements. Depending on your unique business challenges, your needs may span from basic maintenance services (i.e. the provision of spares and a capability to fix a problem when it occurs), to support services (which includes access to technology expertise and operational capabilities) or fully managed services, which involves handing over the end-to-end management and operation of parts of or even its entire IT estate, to a trusted partner.

By applying our product lifecycle management capabilities, we are able to constantly refine and tweak our IT support services to remain responsive and relevant to your unique requirements as well as changing macro-economic trends.

Uptime services are delivered globally through our Global Service Centres which enable us to deliver support at a consistent level to our clients around the world. This ability comes from having technical expertise across multiple technologies and vendors; and the geographical foot print to support any of our clients’ sites at any time.

Find out more about the latest version of Uptime services and the real cost savings and improved service levels we can deliver to you by clicking here.