Our conversations with clients over many years have taught us that when it comes to infrastructure and application maintenance, consistency is non-negotiable. Likewise, you want to know what level of infrastructure and application assistance to expect whenever you need it. By offering committed service levels through our Uptime Maintenance Service and by having the technical expertise (including access to vendor engineers), flexibility and the global reach to offer maintenance across multiple technologies, vendors and geographies; we deliver on expectations.
We do so globally through our five Global Service Centres that manage the incidents, but leverage local Dimension Data engineering skills and local warehouses that hold spare parts. This is how we can commit to response times as set out in the SLAs uniquely customised by each of our clients.
This is what one of our clients had to say:
“A large part of our pending questions have found an answer in Dimension Data’s Uptime Maintenance offering. This has given us the confidence on the true execution capabilities of Dimension Data to support our IT infrastructure worldwide.”