Downward pressure to save costs on internal IT resources is rife. Are you, like many organisations struggling to process and schedule non-incident related requests/activities and projects on your IT infrastructure? Our experience shows that most organisations have service requests that are not related to an incident, but require the assistance of a highly skilled technical resource. A break-fix maintenance contract with an external service provider does not cover these requests and the process of arranging external resources to support these requests on an ad-hoc basis is time consuming and it is difficult to get timely access to the right expertise. Particularly in large organisations an internal approval process, financial and technical, can be time consuming and reduces the agility of the IT organisation. Scheduling and planning external resources adds another time-factor on top of this. Getting access to the right technical skills in a timely manner to respond to non-incident related requests forms a big challenge.
If these problems sound familiar, perhaps you should consider Dimension Data’s Uptime Support offering, which provides this flexibility and access to support that assists you in making the right decisions on continued service improvement and investments in your IT Infrastructure.
Want to find out more about how Uptime Support can add value to your business? Watch the videos:
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Get a transparent service experience with Uptime.
Here is what our clients have to say:
“Dimension Data’s Uptime Support Service has provided our organisation with the ability to optimise the utilisation of both internal and external resources by having on-demand access to Dimension Data resources for both routine tasks and expert advice, which has greatly improved the agility of our IT management organisation.”
“Our ability to make informed decisions on continued service improvement and investments in our IT infrastructure management has greatly benefitted from Dimension Data’s Uptime Support Service. The periodic assessment service and service management review meetings give us the right level of information we need to maintain our customer satisfaction and avoid costly downtime.”