Touch-Points Across Multiple Vendor Technologies
Dimension Data believes that a breadth of capability in leading vendor technologies is mandatory when designing, building, implementing, deploying and supporting world-class business solutions. Over the years we’ve forged a number of strategic alliance partnerships which allow us to deliver global solutions that yield high returns for our clients. Our partners are industry leaders, dominant software and hardware companies, and premier communications vendors. The result? We have preferred access to the latest technologies, advanced training opportunities and co-marketing efforts, which gives you the benefits of quick-to-market, innovative solutions. Dimension Data is certified to the highest levels with many of the world's leading technology producers, including Cisco, Microsoft, Avaya , BlueCoat, Check Point, Fortinet, Genesys, HP, IronPort, McAfee, Micromuse, Nice, Nortel Networks, RSA, Sun Microsystems and Veritas.
Contact us to find out more about we can bring the benefits of our vendor partnerships to bear on your business.
The Best of Both Worlds
Network support is not what it used to be. As technology continues to increase in complexity, and the applications driving your business success are becoming ever-more critical, you need greater leadership, assurance, and capabilities from your network support providers. Dimension Data and Cisco – both forward-thinking technology pioneers – recognised that the evolution in the IT services landscape presented us with a unique opportunity. This compelling market need spawned the evolution of a unique technology partnership between Dimension Data and Cisco Systems. This is the Global Services Alliance.
The Global Services Alliance provides a working framework for Dimension Data and Cisco to collaborate, combine our expertise and develop jointly-delivered service offerings that better meet your needs. The Global Services Alliance goes beyond simply providing a joint services portfolio. It’s a total business alignment that provides access to the benefits of both manufacturer and global systems integrator. Learn how this partnership recently enabled, Ziggo, a European telecommunications provider greater control and visibility of its revenue-generating network.
Global Alliance, Local Expertise
To complement our own suite of network support services, Dimension Data has joined forces with Cisco via the Global Services Alliance. The Global Services Alliance is an innovative partnership that enables Dimension Data and Cisco to deliver services that better meet your needs. Do you want to benefit from global coverage, better planning, and a consistent approach throughout the network life cycle? Then look no further than the Global Services Alliance.
The first collaborative service offering – globally available today – is Uptime powered by Cisco Services. Uptime powered by Cisco Services is an IT infrastructure maintenance service delivered by Dimension Data and Cisco. Through this offering, Dimension Data and Cisco join forces to leverage the key features of each partner’s expertise and deliver a unique support service.
Shouldn’t your business be benefiting from the best of both worlds? Download our brochure for more insights into how Uptime powered by Cisco Services can give you the edge.
In line with Dimension Data’s mantra of flexibility, clients have the option of benefitting from Uptime powered by Cisco Services together with additional value-adds available through our portfolio of Support services, such as Licence Renewal, Consultant on Call and Assessments.
How is Uptime Powered by Cisco Services Delivered?
The cornerstones of Dimension Data’s approach to service delivery are our people, processes and systems. As an Uptime powered by Cisco Services client, you’re always at the centre of our service delivery framework. Our customised Service Level Agreement sets out in detail what to expect from your Uptime powered by Cisco Services contract. Our approach is simple:
Your point of contact is the Global Service Centre closest to the location that identified the break in the network. The Service Level Agreement “clock” starts ticking the moment you notify Dimension Data of the issue. The Global Service Centre will be your single point of accountability until the incident is resolved and will ensure that you are kept informed at all times. The Global Service Centre will escalate incidents, if necessary, to the Cisco technical team. Once the fault is diagnosed, it will be fixed and if necessary, an engineer will be sent to site, within the agreed time frame. However, if you have knowledgeable engineers on-site and just need to talk to one of our technology experts, or if you have opted to self-spare, we’ll just send an engineer to install the part (within the agreed Service Level timeframes).
To summarise, Uptime powered by Cisco Services is an enhanced end-to-end maintenance service for IT networks. It helps deliver optimum network performance 24 x 7 x 365 days a year. The support service includes troubleshooting and problem resolution for all your mission-critical IT systems. Uptime powered by Cisco Services is a comprehensive and unique service offering that allows you to leverage Cisco’s technical expertise and unrivalled product knowledge, together with Dimension Data’s superior on-the-ground support and fully customisable Service Level Agreements.
Uptime powered by Cisco Services is a joint support offering that combines the best of Dimension Data’s Uptime and Cisco’s service deliverables to support your IT infrastructure and assure business continuity. Download our brochure for more insights into how Uptime powered by Cisco Services can give you the edge.