Uptime Maintenance Minimises Downtime through Speedy Network Restoration
The competitive nature of today’s business landscape mandates a zero-tolerance approach towards network downtime. Your business relies heavily on key information systems and when your business experiences unscheduled downtime, getting your network up and running again is a matter of urgency and time. Employing internal resources to look after your systems can be expensive as this may involve increasing your staff complement and employing highly skilled people, across various geographies. Outsourcing this service to a vendor is therefore a logical alternative. While many vendors will say they can ensure your service continuity, few can rival Dimension Data’s credentials, namely: 25 years experience, a global footprint, world-class technical expertise, as well as direct access to vendor engineers. Furthermore we understand that IT maintenance is not as simple as just “fixing your systems when they break.” Rather your maintenance needs are specific and based on your own environment.
Dimension Data presents Uptime Maintenance – our core IT support offer. Uptime Maintenance will ensure minimal downtime and support the resolution of specific business challenges you face.
Our Uptime Maintenance offering includes traditional break-fix support such as troubleshooting and incident restoration within agreed service levels. The service includes:
• Multi Vendor Management: Procures and manages Underpinning Contracts with multiple global and regional vendors. The agreements that Dimension Data has in place with vendors allows us to provide our clients with a single interface for the support of all technologies covered by their Uptime contract.
• Incident Management: Enables quick and accurate diagnosis of a reported incident and the determination of the necessary steps to resolution, thereby minimising downtime.
• Service Levels: Ensures incidents are resolved quickly and within an agreed timeframe. A real benefit of choosing Uptime is the Service Level flexibility and you can choose from a number of Service Levels that suit your specific needs.
• Engineer to Site: Provides for dispatching an engineer to your site when our resources are unable to resolve the incident remotely
• Parts to Site: Parts to Site is a logistics service that provides you with replacements for your faulty hardware.
• Services Portal: Provides you with access to a web-portal that enables you to log requests, query request status and view contract information and reports.
• Subscription Services: Procures and renews your vendor subscription services, ensuring that your environment is optimised and functioning efficiently.
Clients who opt into our Uptime Maintenance offer enjoy minimal downtime of their IT infrastructure, as we ensure swift restoration… any time, in any place.
When it comes to IT support, Uptime Maintenance is a business basic. Let us work with you to construct a service offering to meet your unique business needs.