Execution … Consistency … Best Practice … Flexibility
The cornerstones of Dimension Data’s approach to service delivery are: execution, consistency, best practice and flexibility.
Execution is all about giving you the reassurance that we have the ability to ‘get things done’ and the ability to provide services where you need them, while still taking into account local nuances and cultural considerations. Our on-the-ground presence in 49 countries, coupled with our extensive network of preferred partners, allows us to deliver services in over 150 countries around the world.
Consistency is another non-negotiable. By consistency, we mean the ability to deliver in the same manner, to the same service levels and with the same type of pricing, processes and methodologies across the globe. At Dimension Data, our global footprint allows us to adapt our service offerings to accommodate regional or country-specific requirements and you can rest assured that you will receive a consistent, quality service experience – regardless of your location.
Alignment to accepted industry best practice standards such as the Information Technology Infrastructure Library (ITIL) is a critical enabler of consistency. Dimension Data embraces global best practice throughout its business. From an IT Service Management perspective, we have modelled our service processes on ITIL. Furthermore, as our working procedures have been directly derived from our processes and include local specificities, we are able to meet your requirements, regardless of their geography and culture.
Our experience has taught us that flexibility is the operative word for outsourcing strategies and contracts because outsourcing can never be separated from business goals. To drive the desired results, outsourcing relationships must constantly evolve. We understand that you want to engage with service providers who are willing and able to allow a degree of flexibility into the contract and have continued to invest in our service offerings and capabilities to provide the utmost flexibility to our clients. Within our organisation, we also embrace the concept of flexible commercial models, which may include an element of shared risk and reward.
When it comes to delivering IT Services, these four entities – execution, consistency, best practice and flexibility – work in concert to set us apart from our competition. We’d welcome the opportunity to discuss how we can bring these differentiators to bear on your business.