No Time for Downtime?

Today, your network no longer merely supports your business – it drives your business. If your network is down, so is your business. Seemingly small slip-ups can bring a system down, and in today’s competitive marketplace, outages can be extraordinarily expensive in terms of business productivity and damaged client confidence … minor errors can have major consequences.

With service continuity at risk, you need ways to improve response times to network problems and, importantly, you need to put measures in place that ensure that you are covered when the unforeseen happens. So what are your options? The good news is that the effects of service interruptions flowing from errors and unexpected events can be mitigated, and in some cases, downtime can be significantly decreased. While network support has traditionally been viewed as a ‘grudge purchase’, its value should not be underestimated! It provides you with protection against unpredictable mishaps that you know are bound to happen at some stage. Engaging with a provider with the relevant expertise and suite of services can go a long way to helping you manage your IT support costs, increase your network availability and facilitate the evolution of your infrastructure to support the evolution of your business.

At Dimension Data we understand you have no time for downtime. Our portfolio of support services frees up your internal resources to focus on programmes that are critical to your business… you do what you do best … run your business – while we do what we do best…take care of your network.

Avoid the Scourge of Network Downtime

In today’s competitive market, time is money and network downtime is costly. Modern businesses rely heavily on key information systems, so when your network goes down, every second it is not available costs you in terms of productivity and output. Downtime equates to wasted productivity, lost sales, user frustration and more … none of which you can afford during lean times. Getting your network up and running again becomes an urgent, business-critical priority. How do you manage?

Pro-activity is the order of the day when it comes to maximising network uptime. Maintenance contracts provide predictability in terms of cost, time and resources to care for these events when they happen. What’s more, client-centric providers like Dimension Data offer Service Level Agreement (SLA) flexibility and the option to choose service replacement, reconfiguration or restoration timeframes appropriate to your needs … and the IT service in question. Here’s where Dimension Data can help you manage downtime…

Is Your SLA Your Weakest Link?

Recently Service Level Agreements (SLAs) have received a lot of bad press. Competitive disadvantage…dissatisfied clients…a rift between business and IT – all these ills and more have been blamed on SLAs. Reams have been written on the importance of crafting SLAs that improve the business’ appreciation of IT and align IT as closely as possible with business goals and strategic direction.

Adopting a more analytical approach to service level management can go a long way to making sure you are applying adequate yet cost-efficient service levels. When it comes to Service Level Agreements, one size doesn’t fit all – the key to making sure you are not over-or under-insuring your assets is scrutinising the business-criticality of the different services.