Avaya

Avaya is a global leader in communication systems, applications and services. Avaya design, build, deploy and manage networks for enterprises. Customers range from small businesses and non-profit agencies up to more than 90% of the companies in the FORTUNE 500, and the U.S. government. They all rely on Avaya for reliable, secure networks that facilitate customer relationships, enhance productivity and maximize profitability.

Cisco

Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage.

Dimension Data is one of Cisco’s largest global partners with a relationship that goes back over 18 years. Dimension Data’s Cisco qualifications cover virtually all the certification and specialisations that Cisco uses to classify its partners.

In May 2010 Dimension Data achieved Global Certification from Cisco. Dimension Data is now one of four organisations worldwide to be awarded this elite partner status, which recognises Dimension Data as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco® networking solutions around the globe.

Genesys

Genesys deliver hardware- independent, real-time customer interaction solutions including the leading voice platform to many of the world’s largest companies and many of the most successful medium-sized businesses. Designed to reduce customer frustration and improve service, the Genesys Real-Time Customer Interaction Suite enables sophisticated routing and analysis of customer interactions (traditional voice calls, VoIP calls, e-mail, Web, and others), and workforce management. Genesys delivers solutions for inbound customer service, collections, help desks, order desks, and outbound telemarketing. Today, more than 2,700 companies in 80 countries trust Genesys for call center solutions.

Nice

NICE Systems is a global provider of advanced solutions that help organisations extract meaningful insight from interactions. Customer interactions reaching the contact center, as well as video recordings, contain valuable information that gives enterprises more insights into their business. Contact center managers and the other executives in the enterprise can use these insights to improve the decision-making process, enhance business performance and increase security.