Media Coverage
Dimension Data solutions and services, executives and employees are regularly featured in news media across the globe. Here you will find chronological media coverage for the Americas. Please click on the title links to read the full articles.
May 2013
Dimension Data Joins Amazon, Rackspace with Three-Tiered Cloud Storage
Publication: CRN | Date: 5/8/13
Line of Business: Cloud
Global solution and services provider Dimension Data this week unveiled tiered storage capability across its global cloud, making the company one of only a handful of cloud storage providers worldwide able to offer three tiers of service. (Feature based on news outreach/interview.)
Cloud tiered storage pricing battle heats up
Publication: CDN Canada | Date: 5/7/13
Line of Business: Cloud
Dimension Data announced the availability of tiered storage options as part of its public cloud offering. The cloud solution provider will have three tiers of storage: high-performance, standard and economy. (Feature based on news outreach.)
Brocade Integrates with EMC ViPR
Publication: Data Center Knowledge | Date: 5/7/13
Line of Business: Cloud
At the EMC World event this week in Las Vegas, Brocade announced that its SAN solutions are integrated with EMC’s new ViPR platform, and Dimension Data adds tiered EMC storage to its Public Compute-as-a-Service offering. (Feature based on news outreach.)
April 2013
Communicate & Collaborate Before Buying UC&C Solutions
Publication: Internet Evolution | Date: 4/22/13
Line of Business: Converged Comms
According to a study by Ovum (sponsored by Dimension Data), education is key to UC&C success. Multiple tools offer many capabilities, and training allows employees to know which feature or software is applicable for a given situation. It reduces or eliminates frustration, thereby improving satisfaction and cutting help desk support costs and burdens. (Feature based on news outreach.)
Enterprises Look to MSPs to Manage iOS, Android Devices & UC
Publication: MSPmentor | Date: 4/16/13
Line of Business: Converged Comms
The bring-your-own-device (BYOD) momentum among businesses is now dovetailing with another trend – a shift towards more full implementations of unified communications (UC). (Feature based off news outreach.)
Vast majority of U.S. firms have adopted IP telephony, says Ovum survey
Publication: FierceEnterpriseCommunications | Date: 4/15/13
Line of Business: Converged Comms
A full 84 percent of U.S. firms have adopted IP telephony, according to a survey by research firm Ovum on behalf of unified communications (UC) provider Dimension Data. (Feature based off news outreach.)
Enterprises Look to MSPs to Manage iOS, Android Devices & UC
Publication: MSPmentor | Date: 4/16/13
Line of Business: Converged Comms
The bring-your-own-device (BYOD) momentum among businesses is now dovetailing with another trend – a shift towards more full implementations of unified communications (UC). (Feature based off news outreach.)
Dimension Data Offers Help to Managed Service Providers Managing Cloud Infrastructure
Publication: MSPNews | Date: 4/11/13
Line of Business: Cloud Solutions
Worldwide systems integrator Dimension Data holds a somewhat unique status among the various IT services and consulting companies focused on cloud infrastructure.(Feature based on news.)
Dimension Data, Integrator to Cloud Service Providers
Publication: ZDNet | Date: 4/10/13
Line of Business: Cloud Solutions
Almost two-thirds of the global systems integrator's cloud-related projects support software companies seeking to offer cloud applications or service providers managing public cloud infrastructure. (Feature based on proactive outreach.)
DiData Study Finds Canada a BYOD Leader
Publication: Channel Buzz | Date: 4/9/12
Line of Business: Converged Comms
There’s a general perception that Canada often lags behind other major markets in embracing major technology trends, but a new study from Ovum, commissioned by Dimension Data, says that isn’t the case for one of the biggest trends shaping the industry right now. (Feature based on news outreach.)
Unified Communications, BYOD a Growing Interest for Businesses
Publication: VoIP-News Today e-newsletter | Date: 4/9/13
Line of Business: Converged Comms
The Top Headlines in VoIP and Internet Telephony. (Feature based on news outreach.)
Putting the 'You' in Unified Communications
Publication: Internet Evolution | Date: 4/9/13
Line of Business: Converged Comms.
Business communications and collaboration tools have grown considerably over the past few years. However, ensuring these tools are properly exploited to deliver the best possible outcomes for the organization is still a challenge. (Contributed blog by Mark Slaga.)
Unified Communications, BYOD a Growing Interest for Businesses
Publication: eWeek | Date: 4/8/13
Line of Business: Converged Comms
Results suggest businesses have taken a reasonable and careful approach to BYOD initiatives, though security issues remain. (Feature based on news outreach.)
Canadian firms pick up the pace on BYOD, social media use
Publication: FierceMobileIT | Date: 4/7/13
Line of Business: Converged Comms
Canadian businesses have picked up the pace on allowing employees to bring their own devices to work and use social media, according to a survey conducted by Ovum on behalf of Dimension Data Canada. (Feature based on news outreach.)
BlackBerry back in the game
Publication: SC Magazine | Date: 4/5/13
Line of Business: Mobility
MDM is a key tool for assisting with protecting organizations; however, MDM alone will not be sufficient. Secure enterprise mobility requires organizations to consider a wide range of IT and business silos to ensure the correct strategy is executed – from understanding the current state of “mobility maturity” to all the interdependencies spanning users, devices, networks, applications, operations and adaptive security. (Contributed blog by Darryl Wilson.)
Canadian firms leading world in BYOD: Study
Publication: IT World Canada | Date: 4/5/13
Line of Business: Converged Comms
More than 75 per cent of Canadian businesses support employee-purchased smart phones and tablets in the workplace, according to a recent study. (Based on interview with Darryl Wilson.)
How to Prepare Your Business for a Disaster
Publication: BC Business | Date: 4/1/13
Line of Business: DCS
A catastrophic earthquake will hit B.C. sooner or later without warning. Here’s how to prepare your business for certain disruption. (Includes commentary from Darren Augi.)
Should Your Company Abandon Phone Support
Publication: CRM Magazine | Date: 4/1/13
Line of Business: CIS
Why several Silicon Valley-area firms have done just that and are sticking with their decisions. Don’t bother calling Square. The rapidly growing mobile credit-card processing company has joined an increasing number of Silicon Valley-area tech firms, including Google, Facebook, Twitter, LinkedIn, and crowdsourced question-and-answer site Quora, in eliminating the phone as a customer support channel. (Includes commentary from Andrew McNair.)
March 2013
Enterprise Connect 2013: The Conference Sessions Of a Cautiously Positive Industry
Publication: Telepresence Options | Date: 3/25/13
Line of Business: Converged Comms
I'm honored to be authoring this show wrap-up with industry thought leader and Dimension Data Principal Consultant David Danto. You get the best of both of our insights and observations below. In this partial wrap-up, we will be focusing on some of the general trends and themes discussed at the various panels and presentations. (Interview with David Danto at Enterprise Connect)
TMC Enterprise Solutions Week in Review
Publication: TMC | Date: 3/23/2013
Line of Business: NI
Dimension Data, an ICT services and solutions provider, earned the Advanced IP Next-Generation Network Architecture Specialization from Cisco, proving its expertise in the IP NGN world. (Coverage based on news outreach.)
Cloud WAN Optimization Holds the Key to Driving Enterprise RaaS Adoption
Publication: Cloud Computing Journal | Date: 3/22/13
Line of Business: Cloud Solutions
In a constant effort to improve customers' cloud experience and increase adoption, cloud providers are starting to introduce WAN optimization capabilities into their service offerings. This technology will allow organizations to realize significant performance improvements for cloud applications. (Contributed piece from Geoff Sinn)
How to Leverage WAN Optimization for High-Performance Cloud Services
Publication: Enterprise Features | Date: 3/14/13
Line of Business: Cloud Solutions
Driven by agility and convenience benefits, companies around the world and across all market sectors are in some phase of moving their business applications to the cloud. Many of those that have taken the plunge have experienced significant cost savings and productivity gains; however, some have also experienced the performance and availability issues inherent in many public cloud offerings. (Contributed piece by Yogesh Rami).
Right on Tech
Publication: Sustainable Industries | Date: 3/11/2013
Line of Business: Corporate/Sustainability
We’re often told that the key to driving sustainable thinking within a business is to gain a firm commitment from the CEO. In my experience, although the CEO’s commitment is a vital step, creating real change requires transforming this commitment into action. (Feature based on news outreach.)
Start Your Cloud Journey with a Cloud Readiness Assessment
Publication: Enterprise Features | Date: 3/9/2013
Line of Business: Cloud Services
Before taking the plunge, there are a myriad of activities that CIOs need to consider and steps that need to be taken to ensure that any move you make will ultimately be the right one. Take heart, as you are in good company with what you are facing. (Contributed post by Geoff Sinn based on Cloud Readiness announcement).
Gartner: IaaS is fastest-growing segment of $131B public cloud market
Publication: FierceEnterpriseCommunications | Date: 3/3/2013
Line of Business: Cloud Services
The leading IaaS vendors are Amazon Web Services, CSC, Dimension Data, Savvis and Verizon's Terremark, according to Gartner's latest magic quadrant report … Not content to rest on its laurels, AWS has decided to drop the prices on its messaging and notification services, effective March 1.
February 2013
Mainstreaming our green technology coverage
Publication: ZDNet | Date: 2/28/2013
Line of Business: Cloud Services
I'm also starting a brand-new here column on March 1, Next-Gen Partner, which is dedicated to coverage of services and integration companies that specialize in deploying public, private and hybrid cloud infrastructure. This crowd includes both legacy integration and IT services companies, such as Dimension Data or CDW, as well as a whole new brand of consulting partner, characterized by the likes of Cloud Sherpas.
Dimension Data Rolls Out WAN Op
Publication: Storage Bytes NOW | Date: 2/26/2013
Line of Business: Cloud Solutions
Dimension Data recently rolled out WAN optimization technology across its global cloud. The company uses WAN op in its Managed Cloud Platform data centers to increase performance in database replication, file synchronization and backup and disaster recovery. (Coverage based on briefing with Keao Caindec.)
Contact Center Update from the Lync Conference
Publication: No Jitter | Date: 2/22/2013
Line of Business: CIS
Partners were a big part of the Lync Conference in San Diego and fell into a number of categories including resellers large and small who are working to sell and implement Lync. Others were adjacent technology providers, hoping to be one of the boats that rises when and if Lync becomes a major voice player: Carriers like AT&T and Verizon, systems integrators like HP and Dimension Data, complementary hardware providers like Plantronics and AudioCodes, and the one closest to my heart--contact center solution providers. (Mention of Dimension Data based on Lync Conference participation.)
Dimension Data Expands Managed Services to Incorporate Microsoft Lync
Publication: MSPToday | Date: 2/21/2013
Line of Business: Services/MSFT
Dimension Data is growing its product line to include a new managed services portfolio for Unified Communications. Although details on the products are still being worked out, Dimension Data said one of the managed service solutions would incorporate the ever-popular Microsoft Lync. (Feature based on news outreach.)
MDM Can Help with BYOD
Publication: Internet Evolution | Date: 2/21/2013
Line of Business: Mobility
The recent launch of BlackBerry 10 has brought to light the growing need for companies to manage corporate and employee-owned mobile devices, protect corporate data, reduce total cost of ownership (TCO), and secure mobile access to corporate documents. Companies making the move to mobility today will require a 360-degree view of all the considerations for, and areas affected by, mobility. (Contributed article by Mark Slaga.)
Wheatstone Project Hires Dimension Data to Design Telephony Services
Publication: TMCnet.com | Date: 2/19/2013
Line of Business: Corporate
Wheatstone Project in Western Australia has chosen Dimension Data to design and implement a new network and telephony system. The ICT services vendor, Dimension Data, is contracted for the “detailed design” and “Design assurance” for the permanent network and telephony systems throughout the Chevron-operated company. (Feature based on news.)
Dimension Data Intros WAN Optimization Capabilities to the Cloud
Publication: InfoTECH Spotlight | Date: 2/15/2013
Line of Business: Cloud
ICT services and solutions provider, Dimension Data, has introduced global WAN optimization capabilities to its cloud. (Feature based on news outreach.)
Dimension Data Speeds App Performance with WAN Optimization
Publication: Talkin’ Cloud | Date: 2/13/2013
Line of Business: Cloud
Dimension Data has implemented WAN optimization technology across its entire global cloud data center to speed up application performance for its customers. (Feature based on news outreach.)
Cloud News: CA Rolls Out CloudMinder Update
Publication: Data Center Knowledge | Date: 2/13/2013
Line of Business: Cloud
News from the cloud computing sector includes developments from Dell and Wipro, Dimension Data and CA Technologies. (Feature in news roundup based on news outreach.)
Dimension Data Introduces WAN Optimization Across Its Global Cloud
Publication: SYS-CON | Date: 2/12/2013
Line of Business: Cloud
Dimension Data announced on Tuesday that it has introduced WAN optimization capabilities to its cloud globally. By deploying WAN optimization technology in Dimension Data's Managed Cloud Platform (MCP) cloud data centers, Dimension Data clients are reporting a significant increase in application performance across the entire cloud. (Feature based on news outreach.)
Dimension Data Includes WAN Optimization in Public Cloud Service
Publication: The WHIR | Date: 2/12/2013
Line of Business: Cloud
Cloud services provider Dimension Data announced on Tuesday that it has introduced WAN optimization to its Managed Cloud Platform. (Feature based on news outreach.)
10 Secrets to Making the Cloud Business Transformation
Publication: CRN | Date: 2/8/2013
Line of Business: Cloud
The cloud computing revolution -- a treacherous business model and technology shift -- has resulted in record consolidation in the solution provider market in the past several years … Here are 10 tips from solution provider CEOs who have been successful making the cloud computing business transformation. (Slideshow featuring Jere Brown/Dimension Data.)
How 10 VARs Became Cloud Computing Superstars
Publication: CRN | Date: 2/8/2013
Line of Business: Cloud
Making the radical technology and business model transformation to compete in the cloud services market has proved to be a Herculean task for VARs that have built big businesses providing on-premise hardware and software infrastructure. (Slideshow featuring Jere Brown/Dimension Data.)
Cloud Consulting Services: Providers Easing Customers into the Cloud
Publication: SearchCloudProvider | Date: 2/6/2013
Line of Business: Cloud
Dimension Data, a global IT service provider, recently announced its cloud readiness service, which helps organizations assess their ability to migrate applications to the cloud, as well as their preparedness. (Feature on cloud readiness service, based on briefing with David Cottingham and Keao Caindec.)
Is BYO Already D?
Publication: Virtualization Journal | Date: 2/6/2013
Line of Business: Mobility
Xigo, a provider of cloud-based expense management, reported that while cost savings is a top goal for BYOD programs, most respondents (67%) said their mobile expenditures had not changed with 25% saying their costs rose. (Feature including Xigo survey stat.)
BYOD Challenges That Lurk Beyond Network Security
Publication: SearchNetworking | Date: 2/1/2013
Line of Business: Mobility
To many IT pros, bring your own device (BYOD) is an overused marketing terms that should be put to rest. But there is no escaping the fact that droves of users are bringing their smartphones and tablets to work and causing BYOD challenges that fall right into the laps of network managers – and the issues go well beyond security issues. (Feature based on proactive outreach.)
January 2013
Mobility TechZone Week in Review
Publication: Mobility TechZone | Date: 1/26/2013
Line of Business: Mobility, Security
It is getting mighty close to Super Bowl time, and this week, out Apps on Tap columnist Brooke Neuman has pulled together a stellar collection of the best Super Bowl apps out there… (News roundup including a Dimension Data mention based on outreach.)
Spotlight: Dimension Data partners with AirWatch on MDM offering
Publication: FierceMobileIT | Date: 1/23/2013
Line of Business: Mobility, Security
South Africa-based IT services provider Dimension Data is partnering with mobile device management firm AirWatch to offer its enterprise customers management of corporate and employee-owned mobile devices, as well as protection of corporate data and secure mobile access to corporate documents. (Feature based on news outreach.)
Dimension Data and AirWatch Team Up
Publication: Mobile Enterprise | Date: 1/25/2013
Line of Business: Mobility, Security
Dimension Data, a global information communications technology solutions and services provider, has signed a global partnership with AirWatch, a mobile device management mobile security provider (Feature based on news outreach).
Dimension Data Aims to Accelerate Cloud Migration
Publication: Talkin’ Cloud | Date: 1/24/2013
Line of Business: Cloud Solutions
Dimension Data is rolling out a handful of cloud readiness services in the hopes of accelerating the migration to the cloud of its enterprise customers. (Feature based on news outreach.)
Dimension Data Earns Cisco Cloud Builder Designation
Publication: Cisco Tribune | Date: 1/23/2013
Line of Business: Cloud Solutions
Dimension Data, a multi-billion dollar global IT services provider, has achieved Cisco Cloud Builder designation within the Cloud Partner Program in order to support the expanding role of the network in deploying cloud services. (Contributed article.)
MDM Provider AirWatch Partners with Dimension Data
Publication: MSPMentor | Date: 1/23/2013
Line of Business: Mobility, Security
Global information technology communications solutions and services provider Dimension Data announced this morning its partnership with mobile device management provider AirWatch. (Feature based on news outreach.)
Di Data helps companies migrate to cloud
Publication: Datacenter Dynamics | Date: 1/22/2013
Line of Business: Cloud Solutions
Service includes assessments and workshops to help data center staff formulate the best way deploy cloud computing. (Feature based on news outreach.)
Dimension Data Launches Service to Prepare Enterprises for Cloud Migration
Publication: Web Host Industry Review | Date: 1/22/2013
Line of Business: Cloud Solutions
Dimension Data has launched its new cloud readiness service designed to help organizations assess their ability and preparedness for migrating applications to the cloud. (Feature based on news outreach.)
Dimension Data Canada pushing cloud migration
Publication: IT Business Canada | Date: 1/21/2013
Line of Business: Cloud Solutions
The company launched a new cloud readiness service … On Monday, Dimension Data announced a membership in the Riverbed Authorized Support Partner Program (RASP). (Feature based on news outreach.)
Transforming the Enterprise Cloud Landscape
Publication: Internet Evolution | Date: 1/16/2013
Line of Business: Cloud Solutions
There has been a shift in the cloud provider landscape, according to a Gartner report released in October. IT service providers are moving into a space traditionally owned by pure-play cloud and datacenter service providers. (Contributed blog post by Mark Slaga)
Dimension Data Moves IT Support Maintenance Into Cloud Services Era
Publication: CRN | Date: 1/15/2013
Line of Business: Corporate
Dimension Data Tuesday unveiled an ambitious new managed services offering aimed at moving hard to manage IT break/fix support maintenance agreements into the cloud services era.
(Feature article driven by news outreach; includes commentary from Tom Praschak.)
What is New and Cool at the CES Show
Publication: Telepresence Options | Date: 1/9/2013
Line of Business: Converged Comms
David Danto is the former head of telepresence, videoconferencing, and multimedia at JP Morgan Chase and Lehman … David will be reporting daily and we will be updating this page daily with his breaking reports. (Reposting of David Danto’s CES blog.)
Industry Research Reveals Dynamic Challenges Ahead
Publication: Contact Center Pipeline | Date: 1/1/2013
Line of Business: CIS
Aging technology and the scramble toward self-service leads to a fragmented customer experience according to Dimension Data's findings from its most recent global benchmarking research report. (Byline by Andrew McNair, based on the 2013 CCB Report.)
Retailers Rev Up to Connect with Shoppers
Publication: Solutions Providers for Retail | Date: 1/1/2013
Line of Business: CIS
Today's customer looking to replace a TV might go about the search like this: A Google search for top brands, followed by a visit to the Website of a consumer product reviewer. (Byline by Andrew McNair and Dan Goodwin, based on the 2013 CCB Report.)
View coverage from previous months.
December 2012
IT Service Providers Will Make Enterprise Cloud Users Think Global, Act Local in 2013: 10 Reasons Why
Publication: eWeek | Date: 12/31/2012
Line of Business: Cloud Solutions
Gartner's most recent Magic Quadrant for the public cloud infrastructure as a service (IaaS) sector clearly shows that IT service providers are moving into a space currently owned by pure-play cloud and data center service providers. This trend is sure to ramp up this coming year. (Contributed feature article including insight from Yogesh Rami, CBU.)
Windows 8 Aims to Please Corporate Users
Publication: San Antonio Express-News | Date: 12/28/12
Line of Business: Cloud Solutions
With most of the smartphone market share going to Apple for iPhones and Google for Android devices, consumers and shareholders alike wonder how well Windows Phone 8 will capture its audience. (Neil Campbell is quoted).
Essentials of A/V Design
Publication: CorporateTechDecisions | Date: 12/21/2012
Line of Business: Conv. Comms
With conference equipment getting increasingly simple, you might be tempted to just trot out down to Best Buy to set up your corporate A/V system. But there’s a lot more to designing a usable facility than you might think. Here’s what the experts say. (Feature article including insight from David Danto.)
Redefining our favorite cloud terms of 2012
Publication: SearchCloudProvider | Date: 12/19/2012
Line of Business: Cloud Solutions
Decoding cloud buzzwords could easily become a full-time job – hopefully one that has excellent mental health coverage, as attempting to translate all that marketing babble for too long is likely to cause brain damage. (Mention of Dimension Data as a “trendsetter” in white-label cloud services, driven by briefing conducted in July 2012.)
Q&A With Kris Domich of Dimension Data
Publication: Virtual Strategy | Date: 12/19/2012
Line of Business: DCS
If a data center is built to Tier III standards, but lacks the official accreditation, is it any less reliable than a certified data center? (Byline from Kris Domich.)
Polycom CEO: 'Eight Out Of 10 Times, We Can Win Against Cisco'
Publication: CRN | Date: 12/19/13
Line of Business: Conv. Comms.
Andy Miller joined Polycom in 2009, several months before Cisco acquired Tandberg, Logitech acquired LifeSize, and an ongoing consolidation among videoconferencing players seemed imminent. He became CEO less than a year later and began the strenuous process of not only growing Polycom but also shifting its purview -- something that hadn't changed much in the decade since Polycom bought its way into video dominance with PictureTel. (Story on Cisco that mentions Dimension Data as a partner).
Blue Coat acquires Crossbeam Systems
Publication: CSO | Date: 12/18/12
Line of Business: Security Solutions
Web security vendor Blue Coat Systems Inc. announced this morning that it has entered into an agreement to acquire network security vendor Crossbeam Systems Inc. In doing so, Blue Coat says it's "laying the foundation for a broader strategy to transform the way businesses secure and optimize their networks." (Mention of Dimension data based on acquisition news from Blue Coat and Crossbeam Systems)
Management Practice Lags Behind Technology Innovation
Publication: CMSWire | Date: 12/17/12
Line of Business: CIS
The essence of the Web is self-service. It’s about customers doing things for themselves. Great websites help customers do things for themselves easily and quickly. So, you would think websites would be actively measuring how easy and quick it is for customers to do things. Not so. Dimension Data’s Contact Centre Benchmarking Report 2012 surveyed 637 contact centers in 72 countries across Asia, Australia, Europe, the Americas and the Middle East and Africa. The report found that, “few businesses have implemented systems to gauge their customers’ experience of non-agent, self-help channels.” In other words, few organizations measure the true potential of the Web. (Based on Contact Center Benchmarking Report, Andrew McNair is quoted)
Blue Box raises more cash, this time from David Frankel’s Founder Collective
Publication: GeekWire | Date: 12/15/12
Line of Business: Corporate
Jesse Proudman’s Blue Box has reeled in $800,000 in fresh capital, part of an oversubscribed venture capital round that the Seattle startup just closed. The cloud hosting company, founded by Proudman nine years ago, raised the new cash from Founder Collective. As a result of the funding, David Frankel of the New York-based seed fund has joined the board. In late October, Voyager Capital led a $3.5 million investment in Blue Box, the first outside investment in the company. (Article on Blue Box that mentions Dimension Data).
Disaster Recovery: IT Pros Handle Hurricane Sandy
Publication: Enterprise Storage Forum | Date: 12/13/2012
Line of Business: DCS
A storm as massive as Hurricane Sandy challenges pretty much everything: business disaster recovery plans; the preparedness of even top IT professionals; the integrity of seawalls; the head-in-the-sand, anti-science beliefs of global-warming deniers … and the list goes on and on. (Feature on BC/DR in light of Hurricane Sandy, quotes Darren Augi.)
SLAs from HP and AWS shouldn't make you feel particularly confident
Publication: IT World | Date: 12/6/12
Line of Business: Cloud Solutions
If Gartner's Lydia Leong is right, Amazon and HP have little confidence in the reliability of their own cloud services. That's my take after reading Gartner analyst Lydia Leong's blog post that examines the SLAs offered by Amazon Web Services and HP, which just announced the SLA for its Cloud Compute service. Leong called it "debatable if this is even worse than AWS EC2 SLA," via Twitter. (story around Cloud vendors that includes mention of Dimension Data).
Emerging Communication Challenges are Driving a Contact Center Revolution
Publication: IT Business Edge | Date: 12/3/2012
Line of Business: CIS
Dimension Data’s 2012 Contact Center Benchmarking Report found that rapid adoption of emerging communication channels – much of which is enabled by new mobile and smartphone devices, wireless connectivity and social media – is making a significant impact. (Slideshow featuring the 2013 CCB Report.)
Collaboration Nation
Publication: IT in Canada | Date: December
Line of Business: Conv. Comms, Canada
IT in Canada’s panel of channel experts are focused on the benefits of collaboration technology that extends beyond the cost equation. (Collaboration/video Q&A in key Canadian Publication with Darryl Wilson.)
November 2012
Dimension Data Report Finds Contact Centers Expanding Service Channels for Better Collaboration
Publication: TMCnet | Date: 11/21/2012
Line of Business: CIS
Dimension Data, an ICT solutions and services provider, has announced the results of its 2012 Global Contact Center Benchmarking Report which includes information collected from more than 600 contact centers in 72 countries. (Feature based on Contact Center Benchmarking Report outreach.)
Don’t Let BYOD Get the Best of Your Enterprise
Publication: 21st Century IT | Date: 11/20/2012
Line of Business: Xigo
Recent studies have shown that mobile devices have extended the workday for many employees by approximately two hours. Many enterprises are tempted to explore Bring Your Own Device (BYOD), due to its implied simplicity, until they really start to evaluate security, end-user support, privacy, and Total Cost of Ownership (TCO). (Contributed blog by Mark Slaga)
Dimension Data launches e-waste removal service
Publication: CDN Canada | Date: 11/13/2012
Line of Business: Consulting/Canada
IT services and solution provider Dimension Data has turned its attention to e-waste with the launch of a global e-waste removal service as part of its newly expanded Technology Lifecycle Management (TLM) Assessment. (Feature based on e-waste/TLM Assessment news outreach.)
Dimension Data launches e-waste removal service
Publication: itbusiness.ca | Date: 11/13/2012
Line of Business: Consulting/Canada
Among the benefits of Dimension Data’s e-waste disposal program is global reach, meaning just one point of contact for multinationals and eliminating the need to ensure varying local regulations are followed. A robust security program also ensures confidential data is wiped from disposed devices, which are recycled sustainably. (Feature based on waste/TLM Assessment news outreach.)
1to1 Magazine: Understanding the Role of the Chief Sales Officer (e-newsletter)
Publication: 1to1 Magazine Weekly Digest | Date: 11/12/2012
Line of Business: CIS
Market Pulse: Through the “Contact” Lens. As technology boosts multichannel interactions, companies must look to their contact centers as the main hub for customer communications and satisfying service. (Feature based on Contact Center Benchmarking Report outreach)
Ensuring UC Lives Up to Its Promise (Note: This appeared in print and online)
Publication: Internet Telephony | Date: 11/12/2012
Line of Business: Network Barometer Report, Conv. Comms
Many organizations are spending big bucks on UC rollouts – whether we’re talking about full-featured unified communications solutions, all or parts of Microsoft Lync functionality, desktop video, telepresence, or other communications, conferencing and collaboration tools. But performance monitoring tends to be an afterthought. That’s unfortunate, as it can lead to UC implementations failing to live up to their promise. (Feature based on outreach around the 2012 Network Barometer Report.)
Gartner Announces 2012 Magic Quadrant for Cloud Infrastructure
Publication: Internet Telephony | Date: 11/12/2012
Line of Business: Cloud Services
Many organizations are spending big bucks on UC rollouts – whether we’re talking about full-featured unified communications solutions, all or parts of Microsoft Lync functionality, desktop video, telepresence, or other communications, conferencing and collaboration tools. But performance monitoring tends to be an afterthought. That’s unfortunate, as it can lead to UC implementations failing to live up to their promise. (Feature based on Gartner Public Cloud IaaS Magic Quadrant news outreach.)
Data Uncovers Few Surprises: Contact Centers Go Mobile and Social
Publication: CRM Magazine’s Blog | Date: 11/9/2012
Line of Business: CIS
Dimension Data last week released the results of its 2012 Global Contact Center Benchmarking Report. The report found few surprises, including the fact that rapid adoption of emerging communication channels – much of which is enabled by new mobile and smartphone devices, wireless connectivity, and social media – is making a significant impact. (Feature based on Contact Center Benchmarking Report outreach)
Through the “Contact” Lens
Publication: 1to1 | Date: 11/8/2012
Line of Business: CIS
Just as technology and the Web continue to evolve and revolutionize the way we do business, contact centers have begun to make the multichannel shift from calls to customer interactions. While contact centers have typically been the hot spot for customer calls, agents have begun to expand their duties to factor in the social and mobile channels that have changed the landscape of customer interactions forever. (Feature based on Contact Center Benchmarking Report outreach.)
Gartner's IaaS Magic Quadrant: a who's who of cloud market
Publication: Network World | Date: 11/7/2012
Line of Business: Cloud Services
The cloud market can be a big, daunting place. Seemingly every tech vendor has a cloud strategy, with new products and services dubbed "cloud" coming out every week. But who are the real market leaders? Research firm Gartner's answer lies in its Magic Quadrant report for the infrastructure as a service (IaaS) market. (Feature based on Gartner Public Cloud IaaS Magic Quadrant news outreach.)
BYOD: Where the Costs Are
Publication: Network World | Date: 11/7/2012
Line of Business: Xigo
Few technology trends have inspired as many misgivings -- and as much misinformation - as BYOD, or "bring your own device." Is the idea of allowing employees to purchase and use their own laptops and mobile devices a security nightmare? A productivity boon? A drain on the service desk? And perhaps the biggest question of all, a cost-savings nirvana? (Feature article based on outreach around Xigo survey.)
NTT Acquires Cloud Consultant Centerstance
Publication: InfoTech Spotlight | Date: 11/6/2012
Line of Business: Cloud Services
Less than two months after announcing its acquisition agreement, telecommunications giant NTT has finalized its acquisition of software and cloud consulting firm, Centerstance.
(Mention of Dimension Data.)
Assessing the Importance of Data Center Tiers
Publication: Data Center Knowledge | Date: 11/6/2012
Line of Business: DCS
In my professional life, I’m focused on helping enterprise clients build high-performance data centers. Outside of that, I also operate a small commercial, organic farm on which I use no pesticides, herbicides or non-naturally occurring fertilizers, even my tractor is primarily fueled by biodiesel. While my farm meets the majority of the criteria to be certified organic, it isn’t. Why? The reason is simple. The cost, time and effort it would require to obtain certification is prohibitive − especially when I’m still providing my customers with the same or better quality products. (Byline by Kris Domich.)
Look Who Made Gartner’s Magic Quadrant
Publication: CRN | Date: 11/5/12
Line of Business: Cloud Services
Gartner’s 2012 Public Cloud IaaS Magic Quadrant includes some surprising selections mixed with some household names. (Slideshow featuring Dimension Data and other Gartner MQ Leaders.)
Contact Centers Are a Growing Industry
Publication: CRM Magazine | Date: 11/2/2012
Line of Business: CIS
A GIA report found that an increased focus on efficient customer care and reduction of costs is driving the contact center market. The global call centers market is projected to reach $377.8 billion by 2018, driven primarily by increasing corporate focus on providing efficient customer service as a part of business development. (Feature based on Contact Center Benchmarking Report outreach)
Telecom Company Moves to Centreville
Publication: Fairfax County Time | Date: 11/2/2012
Line of Business: Xigo
Xigo, a cloud-based telecom expense management solutions company recently acquired by multi-billion dollar global IT solutions and services provider Dimension Data, is moving its headquarters to Fairfax County. (Local feature on Xigo’s move to Centreville.)
Contact Centers Are a Growing Industry
Publication: CRM Magazine | Date: 11/2/2012
Line of Business: CIS
The global call centers market is projected to reach $337.8 billion by 2018, driven primarily by increasing corporate focus on providing efficient customer service as a part of business development, according to a new report from global Industry Analysts (GIA). (Feature based on Contact Center Benchmarking Report outreach)
October 2012
Dimension Data Positioned in Leaders Quadrant
Publication: MSPNEWS | Date: 10/23/2012
Line of Business: Cloud Services
Dimension Data, an ICT solutions and services provider, was recently positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Cloud Infrastructure-as-a-Service (IaaS). The company stood tall on two main evaluation criteria – “ability to execute” and “completeness of vision.” (Feature based on news release.)
Dimension Data to Move Xigo Headquarters to Centreville
Publication: Potomac Tech Wire | Date: 10/17/2012
Line of Business: Corporate
Nearly nine months after acquiring Manassas-based Xigo, Dimension Data, a South African provider of IT infrastructure services, said it is moving Xigo's headquarters to Centreville. (News brief based on Xigo office move.)
BoB Attendees Upbeat About 2013 Amid Cloud Era Turbulence
Publication: CRN | Date: 10/17/2012
Line of Business: Corporate
The best and brightest solution providers grappling with the herculean task of rebuilding their business for the cloud computing era are planning for robust sales growth in 2013 even as they view it as another year of transition. (Jere Brown is quoted, from CRN BoB Conference)
Dimension Data Expands Canadian Presence
Publication: The Channel Standard | Date: 10/16/2012
Line of Business: Corporate/Canada
Dimension Data opened the doors at its first Canadian office on April 1, 2007. The global IT services and solutions provider has since grown to serve over 200 Canadian clients, achieved a 30% year-over-year organic growth, and reported 2011 Canadian revenue of between $40 million - $50 million (CAD). (Wendy Lucas quoted in feature article on Dimension Data’s continued expansion in Canada.)
BoB Conference: Reaching The Holy Grail of Recurring Revenue
Publication: CRN | Date: 10/16/2012
Line of Business: Corporate
For Jere Brown, CEO of Dimension Data, Americas, it all began in 2008 when Lehman Brothers evaporated as did its $80 million in revenue and another $220 million from other financial services clients. (Jere Brown is quoted, from CRN BoB Conference)
Dimension Data ConsoliDates Cloud Brands, Plans for Big Hiring
Publication: Talkin’ Cloud | Date: 10/12/2012
Line of Business: Cloud Services
The IT services provider is consolidating its OpSource and BlueFire cloud businesses under the Dimension Data brand, and the company expects to “significantly expand” the number of employees it has in the cloud solutions business unit in 2013. (Blog feature on cloud brand consolidation news.)
Dimension Data ConsoliDates Cloud Businesses
Publication: CRN | Date: 10/11/2012
Line of Business: Cloud Services
Dimension Data said the consoliDated businesses will offer a broad range of cloud services that includes its Managed Cloud Platform and CloudControl cloud management system, along with public and private cloud services. (Wes Johnston quoted on cloud brand consolidation news.)
Dimension Data Changes Up Its Cloud Plans
Publication: CDN Canada | Date: 10/11/2012
Line of Business: Cloud Services/Canada
Dimension Data announced it has consoliDated its cloud businesses, OpSource and BlueFire, under the Dimension Data corporate brand. (News brief based on cloud brand consolidation news.)
Dimension Data ConsoliDates Cloud Firms OpSource, BlueFire Under Single Brand
Publication: The WHIR | Date: 10/11/2012
Line of Business: Cloud Services
ICT services and solutions provider Dimension Data announced on Thursday it has consoliDated its cloud hosting brands, OpSource and BlueFire, under the Dimension Data brand. (Feature article based on cloud brand consolidation news.)
Will the Cloud Make the Corporate Office Irrelevant?
Publication: 21st Century IT | Date: 10/10/2012
Line of Business: Cloud
Telecommuting has been around for years, but as cloud computing becomes more reliable and the BYOD trend continues to blur the line between corporate and personal technologies, the next thing to be consumerized could be the corporate office itself. (Contributed blog by Mark Slaga.)
Dimension Data Raises More Than $90,000 for the Multiple Sclerosis Society Through Participation in Annual Bike MS: City to Shore Ride
Publication: Fairfax Station Patch | Date: 10/10/12
Line of Business: Corporate
(Site posted photo and announcement about this year’s Bike MS City to Shore Ride, which also focused on the company’s CSR program.)
September 2012
NTT Boosts Cloud Services Focus with Acquisition of Centerstance
Publication: Fierce Telecom | Date: 9/28/2012
Line of Business: Corporate/Cloud
Japanese telecom giant NTT has expanded its strategic focus on cloud computing by acquiring Centerstance, a consulting company that specializes in cloud-enabled business transformation solutions, the two companies announced Tuesday. Centerstance will become a wholly owned NTT subsidiary. (News feature on Dimension Data’s Canadian expansion into the western region)
Slideshow: Women of the IT Channel Recognition Event
Publication: CDN Canada | Date: 9/27/2012
Line of Business: Corporate/Canada
Each year CDN - Computer Dealer News, Canada's IT voice for the channel since 1985 hosts some of the top women executives in the Canadian IT channel. (Wendy Lucas featured on cloud panel - see slide 2)
Dimension Data Goes West with New Office in Calgary
Publication: IT Business Canada | Date: 9/26/2012
Line of Business: Corporate/Canada
The added location will strengthen the company's ability to service clients in sectors like oil and gas. (News feature on Dimension Data’s Canadian expansion into the western region)
CDN’s Women of the Channel Luncheon Hits New Heights
Publication: CDN Canada | Date: September
Line of Business: Corporate/Canada
About 100 influential women executives participated in the 2nd annual Women of the IT Channel luncheon at the Toronto Hunt Club yesterday. (Wendy Lucas quoted, as part of participation on event’s cloud panel)
Assuring the User Experience for Unified Communications
Publication: TMCnet | Date: 9/19/2012
Line of Business: Network Barometer Report
This webinar will explore a unified strategy for managing and optimizing the delivery of UC services to assure service quality and deliver a consistent user experience. (NB Report data cited by Paula Bernier, editor at TMCnet.)
NTT Acquires Centerstance, Adding More Cloud Migration Muscle
Publication: Telecom Ramblings | Date: 9/18/2012
Line of Business: Corporate/Cloud
The Japanese telecommunications giant NTT Communications has spent much of the last several years assembling cloud-based capabilities, via both organic and inorganic means. Today they made another of the inorganic moves with the agreement to acquire Centerstance, which helps them on the systems integration front. (News feature on NTT acquisition of Centerstance)
NTT Buys U.S. Cloud Integration Company
Publication: Channel Partners | Date: 9/18/2012
Line of Business: Corporate/Cloud
In an effort to shore up its cloud services business, global IT and communications giant NTT announced Tuesday that it has entered a definitive agreement to acquire Centerstance, a provider of cloud-based business solutions. (News feature on NTT acquisition of Centerstance)
IDF 2012: Intel Helps Enterprises Sort Through Cloud White Noise
Publication: Data Center Dynamics | Date: 9/11/2012
Line of Business: Cloud
In its annual Network Barometer Report, Dimension Data found that as a result of technology trends such as BYOD, video and virtualization and their rapid consumption of bandwidth, 45% of enterprise networks will be obsolete within just five years. (Feature article drafted/submitted by DMG.)
Network Barometer Report
Publication: Telecom Reseller/UC Networks | Date: Fall Issue
Line of Business: Network Barometer Report
In its annual Network Barometer Report, Dimension Data found that as a result of technology trends such as BYOD, video and virtualization and their rapid consumption of bandwidth, 45% of enterprise networks will be obsolete within just five years. (Feature article drafted/submitted by DMG.)
Defense in Depth: Layered Security in the Cloud
Publication: 21st Century IT | Date: 9/11/2012
Line of Business: Cloud
Enterprises are facing data storage and management challenges unlike those they have ever experienced due to big-data and the globalization of the business landscape, coupled with increased time-to-market pressures and budget clampdowns. These challenges have resulted in ad-hoc infrastructure build-outs, which in turn, have created a complexity nightmare that seriously impacts the IT organization's ability to function efficiently. (Guest blog by Mark Slaga.)
Technology Megatrends are Shortening Network Life Expectancy
Publication: IT Business Edge | Date: 9/7/2012
Line of Business: Network Barometer
A recent study by global IT services provider Dimension Data showed that nearly half of all enterprise networks will be obsolete within five years. This is due to the fact that many corporate networks preDate current megatrends such as mobility, bring your own device (BYOD), virtualization and pervasive video, which are rapidly consuming network capacity and capabilities. Representing a 38 percent increase over 2010 data, the state of the enterprise networks assessed during 2011 indicates the growing velocity of these technology trends (contributed slideshow)
Connecting Learners, On Campus and Off
Publication: University Business | Date: 9/1/2012
Line of Business: Converged Comms
Considerations for purchasing, using, and maintaining digital signage and video and web conferencing technology. (David Danto is quoted throughout.)
August 2012
Dell-VMware Try to Ride VDI wave driven by Win8, BYOD issues
Publication: ZDnet | Date: 8/28/2012
Line of Business: DCS
The Dell-VMware turnkey solution is further evidence that corporate interest in virtual desktop infrastructure (VDI) is spiking -- but not for the reasons one would expect. Lower desktop management costs is most often cited as the No. 1 reason companies are interested in VDI. But what's driving renewed interest this time around is Windows XP end-of-life issues and the explosion of BYOD in corporate life, say systems integrators and analysts. (David Cottingham, group director of data center and virtualization, Dimension Data, is quoted.)
Making Your Business Mobile-Ready
Publication: 21st Century IT | Date: 8/21/2012
Line of Business: Consulting
The consumerization of IT in the corporate world isn't just about the global trend towards alternative consumption models such as cloud and as-a-service. It also encompasses the changes seen at the device level, driven by employees increasingly bringing their own laptops, smartphones, and tablets to work. Many made their purchase decisions as consumers first, with the device's usefulness at work mainly an afterthought. (Guest blog by Mark Slaga.)
Enterprise Networks Fast Becoming Obsolete
Publication: Enterprise Networking Planet | Date: 8/10/2012
Line of Business: Network Barometer Report
According to Dimension Data, nearly half of all enterprise networks will be obsolete within five years, as bring-your-own-device (BYOD), digital video and virtualization eat up capacity and resources. (Includes data from the Network Barometer Report to substantiate story.)
Dimension Data seeks service providers for cloud partner program
Publication: Channel Buzz Canada | Date: 8/8/2012
Line of Business: Cloud Services
Dimension Data launched its first Global Cloud Partner Program that helps service providers build out their own cloud offerings and accelerate their go-to-market activities. Jere Brown speaks with the journalist.
Dimension Data building cloud ecosystem
Publication: IT in Canada | Date: 8/3/2012
Line of Business: Cloud Services.
Dimension Data launched its first Global Cloud Partner Program that helps service providers build out their own cloud offerings and accelerate their go-to-market activities. Jackie Funk, VP of marketing, Dimension Data Americas is quoted.
Dimension Data Unveils Global Cloud Channel Program
Publication: 21st Century IT | Date: 8/1/2012
Line of Business: Cloud Services
Dimension Data launched its first Global Cloud Partner Program that helps service providers build out their own cloud offerings and accelerate their go-to-market activities. Wes Johnston, executive vice president and chief operating officer of Dimension Data Americas and Steve Nola, CEO of Dimension Data are quoted.