Integrated Collaboration

The notion of sharing knowledge within an organisation is not a novel concept. And, whether your business collaboration is as simple as mere conversation or whether it requires a more complex and unified technical platform, collaboration in any form can support a shared business goal.

A competitive advantage

Dimension Data’s Integrated Collaboration solutions facilitate the ways in which, sometimes complex, inter-dependent work is shared, steeped in the knowledge that business performance is a competitive advantage. The solutions integrate new and existing communication channels, including key technologies like IP Telephony, Presence, e-mail, audio, visual and web conferencing, unified messaging and instant messaging (IM).

The power of these collaborative tools is greatly increased when they are combined to form an organisation-wide collaborative infrastructure. For example:

• Adding presence information to personal productivity tools allows you to extend presence-awareness to office applications and collaboration systems. Initiate telephone calls and instant messaging sessions to colleagues from Microsoft Office applications with an intelligent network that automatically chooses the best mode of communication.

• Integrating your email and IP systems allows access to email, voice mail and text messages from an email client. This provides a single repository for all messages that can be accessed from anywhere.

• Forwarding of the desk telephone based on Presence information – when you walk away from your desk, calls are automatically diverted to your mobile phone.

• The ability to initiate a conference (voice, video or data) from any desktop application at no additional cost.

Peace of mind that your network runs optimally … in capable hands

Dimension Data’s portfolio of professional and managed network services frees up your internal resources to focus on objectives that are critical to your business; you do what you do best … run your business – while we do what we do best…take care of your network.

The Power of Integration

The concept of business collaboration is not new. For many years, organisations have interacted with others, from sharing supply chain data to establishing collaborative sales agreements. Today, organisations increasingly view collaboration as a fundamental part of their long-term survival.

While successful collaboration hinges primarily on people and communication skills, technology plays an enablement role.

• Adding presence information to personal productivity tools allows you to extend presence-awareness to office applications and collaboration systems. Initiate telephone calls and instant messaging sessions to colleagues from Microsoft Office applications with an intelligent network that automatically chooses the best mode of communication.

• Combining personal productivity tools with email allows you to ensure information sent by email can be accessed and searched by everyone who needs it, rather than being locked up in individual mailboxes. \

• Integrating your email and IP systems allows staff to access email, voice mail and text messages from their email client. This provides a single repository for all messages that can be accessed from anywhere.

• Forwarding of the desk telephone based on Presence information – when you walk away from your desk, calls are automatically diverted to your mobile phone.

• The ability to see a caller’s name and contact details on your desktop when the call arrives and to answer the call with a single mouse click.

• Receive email notification of missed calls, with accompanying caller contact details.

• The ability to initiate a conference (voice, video or data) from any desktop application at no additional cost.