Dimension Data Delivers Double Digit Growth for 2011 - Revenues top US$5.8billion
December 12, 2011 – Dimension Data, the specialist IT solutions and services provider today announced a strong set of results for the year ended September 2011 with revenue increasing 14.8% to reach US$ 5.79 billion from US$ 4.74 billion in 2010, and double digit operating profit growth of 10.8%. Read more
Roche Diagnostics enhances training for sales personnel with interactive e-learning solution from Training Partners
November 29, 2011 - Roche Diagnostics Asia Pacific, an innovator in healthcare diagnostics, has chosen Training Partners to develop a new e-learning course to equip its sales force with the right skills and product knowledge to confidently sell its solutions to the medical communities across Asia. The new e-learning solution will enable the company to reduce training costs as well as travel time and expenses, while at the same time accelerate learning and knowledge retention among trainees. Read more.
Training Partners wins Cisco Learning Partner Excellence in Innovation award
November 24, 2011 - Training Partners is is the proud recipient of the 2011 Cisco Learning Partner Excellence in Innovation Award for the Asia Pacific region. The Cisco Excellence in Innovation Award is given to Learning Partners who have demonstrated innovative ways of offering trainings and using training as differentiators. Read more.
Dimension Data Asia Pacific names new Chief Technology Officer
November 8, 2011 - Dimension Data has appointed Andrew Cocks as Chief Technology Officer (CTO), a newly created role within Dimension Data Asia Pacific. Based in Singapore, he will continue to lead and manage the Solutions Development Group as well as take on the role of central liaison and coordinator for the Asia Pacific region in the areas of technology leadership. Read more.
Interactions 17 - The Contact Centre's Evolving Role
This edition focuses on contact centre benchmarking and explores how contact centres balance technology with evolving customer needs; service operations in the public eye; self-service, and the contact centres’ strategic role in business.
Network Access Control Set to Reclaim its Place on the Corporate Agenda
While the buzz around it may not yet have reached full volume, the signs indicate that Network Access Control (NAC) is poised to lift itself out of the trough of disenchantment into which it fell several years ago. This opinion piece explains why and how.
Contact Centre Self-Service Perception versus Reality White Paper
Self-service is designed to enable choice and improve user access. The fact that it reduces costs and allows a service to be provided at a much cheaper price should surely make the whole concept even more attractive. Is this the case?
Merging Tablets into a Secure Mobility Strategy
This opinion piece provides insight into how and why organisations can and should merge tablets into a secure mobility strategy.
Westland Milk Products Case Study
Westland needed to refresh its IT environment and build a new disaster recovery framework with ongoing support. Dimension Data New Zealand understood the client's requirements and proposed practical and affordable solutions.
kgb Case Study
Uptime Maintenance and Support Services enable kgb to maintain nearly flawless network performance on a global basis while increasing network traffic, adding new services, and holding the line on the cost of network support.
Accessible Media Case Study
Accessible Media partnered with Dimension Data to plan and implement a network technology refresh related to its office move and ensure a strategy that would support future expansion.
Fonterra Case Study
To operate successfully in a competitive global environment, Fonterra needed timely access to relevant information. This enabled them to ensure key decisions are always fact-based. Partnering with Dimension Data has made these aspirations a reality.