About Dimension Data’s Services
At Dimension Data, we have a passion for technology and a belief in its power to transform your organisation, make things work better … and take your business to the next level. Services at Dimension Data is all about engaging with you to integrate new technologies seamlessly into your environment, while also providing the requisite level of support and management to keep your environment robust and responsive.
With a global presence and a proven capability for delivering technology services to support your business, you can trust us to keep you on the sharp end of information and communication technology for competitive advantage. You do business while we supply IT services.
Keeping IT Robust and Responsive
Dimension Data understands that today’s business environment demands that the IT organisation functions like a well-oiled machine, actively supporting the business and contributing to the achievement of higher-end strategic goals – a tall order for any business unit.
For example, compliance is a burning issue that most businesses are challenged by each day. From an IT perspective, the risks, costs and operational impact of missing the mark on compliance can be grave... How do you manage?
Similarly, in today’s competitive market, time is money and network downtime is costly. Modern businesses rely heavily on key information systems, so when your network goes down, every second it is not available costs you in terms of productivity and output. Getting your network up and running again becomes an urgent, business-critical priority... How do you manage?
Our Perspective on Delivering Services
At Dimension Data, we are serious about services. We understand that in today’s business environment, change is the only constant. We realise that you have varying service delivery and sourcing requirements and that you are looking for partners that are flexible enough to adapt as your business objectives change. For instance, given the current economic downturn, you need to ensure that quality IT services are delivered in the most efficient manner in the present, but you are also likely mindful of the need to build service models that can adapt quickly in any future growth cycles which may present opportunities for business agility and new revenue streams.
When it comes to services, one size doesn’t fit all. Learn more about our approach to services … and why we’re the right choice of partner for your organisation.
Execution … Consistency … Best Practice … Flexibility
The cornerstones of Dimension Data’s approach to service delivery are: execution, consistency, best practice and flexibility.
Execution is all about giving you the reassurance that we have the ability to ‘get things done’ and the ability to provide services where you need them, while still taking into account local nuances and cultural considerations. Our on-the-ground presence in 49 countries, coupled with our extensive network of preferred partners, allows us to deliver services in over 150 countries around the world.
Consistency is another non-negotiable quality. By consistency, we mean the ability to deliver in the same manner, to the same service levels and with the same type of pricing, processes and methodologies across the globe. At Dimension Data, our global footprint allows us to adapt our service offerings to accommodate regional or country-specific requirements and you can rest assured that you will receive a consistent, quality service experience – regardless of your location.
Alignment to accepted industry best practice standards such as the Information Technology Infrastructure Library (ITIL) is a critical enabler of consistency. Dimension Data embraces global best practices throughout its business. From an IT Service Management perspective, we have modelled our service processes on ITIL. Furthermore, as our working procedures have been directly derived from our processes and include local specificities, we are able to meet your requirements, regardless of their geography and culture.
Our experience has taught us that flexibility is the operative word for outsourcing strategies and contracts because outsourcing can never be separated from business goals. To drive the desired results, outsourcing relationships must constantly evolve. We understand that you want to engage with service providers who are willing and able to allow a degree of flexibility into the contract and have continued to invest in our service offerings and capabilities to provide the utmost flexibility to our clients. Within our organisation, we also embrace the concept of flexible commercial models, which may include an element of shared risk and reward.
When it comes to delivering IT Services, these four entities – execution, consistency, best practice and flexibility – work in concert to set us apart from our competition. We’d welcome the opportunity to discuss how we can bring these differentiators to bear on your business.