An integrated approach to IT transformation

CIOs today are under immense pressure to link business and IT strategies and plans in a way that delivers projects that enable business growth … all the while reducing the cost of IT. Coupled with this, they need to position the enterprise to seize upon the benefits of emerging technologies − Cloud computing, Web 2.0, virtualisation and mobility, to name but a few - a tall order indeed.

As a forward-thinking IT leader, you simply can’t afford to address drivers and IT solutions in an isolated fashion. Success requires that you consider the challenges and opportunities from every angle.

Are you managing to face the challenge of integrating new technologies seamlessly into your IT environment while also being expected to provide the right level of support and management to the environment to keep it performing optimally at all times? If you need help then the Dimension Data Consulting Services team can provide strategic, architectural, operational and implementation expertise to help you better plan your initiatives relating to your IT estate.

Do you require expert advice on:

• Business innovation?

• IT strategy and governance?

• IT service management and operations?

• Enterprise architecture? or

• Technology? .

Whether you need assistance in one or across many technology domains, you can leverage our standard Consulting Methodology approach and blended team of technology and service consultants to offer their expertise in these areas.

How do you manage to make your technology decisions in the dark? If you don’t, let’s talk.

A structured and comprehensive methodology

Given the complexity of challenges that you may have to face within your IT environment, it is necessary that we adopt a structured and comprehensive consulting approach when dealing with you and any of our clients. We offer a wide range of integrated services and by leveraging a framework; our Consulting experts are able to collaborate with you to:

• Understand the current situation

• Define the most effective solution

• Identify priority areas for action

• If desired, assist you in implementing and managing the solution

Some of the advantages of using a comprehensive and well established consulting methodology like the one developed by Dimension Data include consistency in the way we engage, initiate, discover, construct, recommend and implement within your IT environment. Making use of our specialised methods and tools that have been refined through the ongoing use of this methodology within different areas of the IT estate also ensures that the right consulting services will be delivered to your environment. Whether it is:

• ICT Business Consulting

• IT Strategy and Governance Consulting

• IT Optimisation and Service Management Consulting

• Technology Architecture Consulting

• Technology Consulting

Climbing above the cloud

Today, both rapid evolution in virtualisation technologies and an increase in the availability of low-cost high-speed Internet bandwidth have created an opportunity for the reinvention of computing facilities and how they can be delivered – now called ‘Cloud computing’. This research paper analyses the current state of the Cloud services market and provides advice to organisations on how to take advantage of Cloud services by understanding the types of cloud services available, assessing the issues, risks and benefits of cloud services and identifying a roadmap for adopting Cloud services in a timely and cost-effective manner.

Paving the way to an informed change journey for IT with an IT Service Management Assessment

At the time of our engagement with this client, plans were in place to standardise current operational practices by implementing IT Service Management best practices. The client’s management team was looking for a partner that could help it to review its current IT operations and put forward a set of recommendations that would enable the internal IT function to increase its service levels. They approached Dimension Data who undertook an an in-depth IT Assessment. We were able to provide the client with a comprehensive picture of its current operating environment and pinpoint where the gaps and weaknesses lay. Find out how we did it.