Touch-Points Across Multiple Vendor Technologies
Dimension Data believes that a breadth of capability in leading vendor technologies is mandatory when designing, building, implementing, deploying and supporting world-class business solutions. Over the years we’ve forged a number of strategic alliance partnerships which allow us to deliver global solutions that yield high returns for our clients. Our partners are industry leaders, dominant software and hardware companies, and premier communications vendors. The result? We have preferred access to the latest technologies, advanced training opportunities and co-marketing efforts, which gives you the benefits of quick-to-market, innovative solutions. Dimension Data is certified to the highest levels with many of the world's leading technology producers, including Cisco, Microsoft, BlueCoat, Check Point, McAfee, EMC, Riverbed, VMware, NetApp and F5.
Contact us to find out more about we can bring the benefits of our vendor partnerships to bear on your business.
How is Uptime Delivered?
The cornerstones of Dimension Data’s approach to service delivery are our people, processes and systems. With Uptime, you’re always at the centre of our service delivery framework. Our customised Service Level Agreement sets out in detail what to expect from your Uptime contract. Our approach is simple:
Your point of contact is the Global Service Centre closest to the location that identified the break in the network. The Service Level Agreement “clock” starts ticking the moment you notify Dimension Data of the issue. The Global Service Centre will be your single point of accountability until the incident is resolved and will ensure that you are kept informed at all times. The Global Service Centre will escalate incidents, if necessary, to the Cisco technical team. Once the fault is diagnosed, it will be fixed and if necessary, an engineer will be sent to site, within the agreed time frame. However, if you have knowledgeable engineers on-site and just need to talk to one of our technology experts, or if you have opted to self-spare, we’ll just send an engineer to install the part (within the agreed Service Level timeframes).
To summarise, Uptime is an enhanced end-to-end maintenance service for IT networks. It helps deliver optimum network performance 24 x 7 x 365 days a year. The support service includes troubleshooting and problem resolution for all your mission-critical IT systems. Uptime is a comprehensive and unique service offering that allows you to leverage Cisco’s technical expertise and unrivalled product knowledge, together with Dimension Data’s superior on-the-ground support and fully customisable Service Level Agreements.
Uptime is a joint support offering that combines the best of Dimension Data’s Uptime and Cisco’s service deliverables to support your IT infrastructure and assure business continuity.