Accelerate with the Right Partner, Succeed with the Right Solutions
The continual push for organisations to elevate themselves above their competitors rings true, particularly in the current New Zealand market. It is this force, paired with ever evolving technologies that allows them to find ways to improve how they connect with their customers, improve operational processes and increase agility.
Although, too often this has led to the pitfalls of poorly implemented and integrated solutions. We see this often – however, the right partnership prevents escalations of costs and delays in achieving the organisation’s goals, and the frustration of diminished performance. Dimension Data’s Business Applications team holds the expertise to accelerate your key business processes.
However you need to enhance the flow of data - the challenge of good financial and customer management, or any other business system – you will find it with us. Our team, a Microsoft Dynamics President’s Club member, was rated by Microsoft within the top five per cent of Global system integrators in 2010. Our partnership with you will provide solutions that span across enterprise resource planning (ERP), customer relationship management (CRM), business intelligence and tailored development solutions.
The flexibility of our Managed Services offering for platform; database and integrated application support alleviates the burden of organisations having to manage their applications in-house – allowing you to place greater focus on your internal strategy and core competencies. We understand that every company’s needs are different when it comes to managed services, and we will partner with you to tailor our services around your support needs. We’re committed to provide flexible service levels and solutions that will cure your business of its pains, leaving you with a healthy return on investment.
Features
Consulting Services
The Business Applications team consultants are dedicated to taking clients business to the place they want to go. Whether their role is to supplement a client’s stretched capability or to provide innovative thought leadership, Dimension Data’s consultants will help define and deliver your organisation’s goals. The Dimension Data consulting team have specific vertical experience that ensures they can bring experience and best practices - adding value immediately, talking business and not just technology.
Customer Relationship Management
Dimension Data’s Microsoft Dynamics business solution team was rated in 2010 by Microsoft Corporation as being within the top 5% of global system integrators and we are one of very few providers in this region to have ever attained this distinction.
Closer connections with clients, improving operational processes and better business insight as the means to increase productivity and revenue are on the top of every business goals - yet no one size fits all. The right CRM expertise and the right working relationship combined with leading experience and best practices enables organisations to get the best from their CRM solutions, business units and client relationships.
All of the members of our CRM team are highly experienced and demonstrate their commitment by delivering innovative and productive solutions that provide value to clients across the region and across many industries.
Enterprise Resource Planning
Dimension Data welcomes discussions around ERP ICT solutions that are centred on you and your business outcomes. Dimension Data’s aim is to make ICT easy. This means providing clients with Software solutions, desktop, server and network infrastructure that not only deliver cost savings, user satisfaction improvements and ICT framework flexibility to support new growth initiatives – but does it in a way which is easy, logical, and reliable.
Every organisation’s core processes and financial results depend on efficiently linking supply and demand. With continuing needs for improved productivity, integration of the supply chain and more effective business intelligence, the right ERP solution selection and implementation is critical. Dimension Data’s experience of the financial, warehousing & distribution and retail industries is led by our industry experts. With over 50 clients across a range of industries we have been providing ERP solutions for over 15 years.
Information & Collaboration
Enabling employees, clients and business partners to effectively work together – to collaborate – has the potential to dramatically impact your business performance. Yet, when organisations look for the information that they work with, it is often difficult to find and use again.
With every organisation looking to improve their productivity, deal with the impacts of compliance and effectively manage contracts, the maze of solutions out there is often difficult to navigate.
Dimension Data can help you to develop a practical collaboration strategy that enables you to identify and prioritise key scenarios and support them against a practical and implementable roadmap. Our pragmatic approach to collaboration is based on years of experience working with many clients and technologies. As a result, our service offerings take into consideration your existing systems and technologies, as well as your requirements to adopt and integrate them with newer collaboration technologies.
Dimension Data’s Information & Collaboration Team is dedicated to resolving your unique challenges by successfully implementing Electronic Document and Records Management solutions. Our team’s experience spans over a decade of finding the perfect fit for diverse industries.
Autonomy iManage – the leading Information Management Application, tailored for the legal and professional services market. Built on Autonomy’s Meaning Based Computing platform, iManage offers you the most comprehensive suites of information management applications on one platform.
WorkSite – a shared environment for storing business content and an industry tested system for tracking updates, milestones, and communications. All documents, both hard and soft copies, are stored in a central library. Worksite makes finding, sharing and re-using documents both easier and quicker . Version control, automated notifications, and advanced search options streamline execution and simplify your workflow across teams.
To discuss your requirements or to schedule a demonstration, mail Lesley Rowntree.
Learn more about Information and Collaboration
Tailored Solutions
Tailored Application Solutions offers a range of development, integration and managed support services for your application investment which not only assist you to control costs while ensuring the highest possible levels of availability, security and compliance, but also assist you to maximise your investment in enterprise application spend.
Our database, middleware and application expertise encompasses mission critical applications that enable organisations to better support internal and production operations, drive sales and marketing, and deliver superior business services.
With extensive integration, application development and Service Oriented Architecture (SOA) experience, Application Solutions is able to leverage clients existing legacy applications whilst transforming your business platforms seamlessly.
We understand the importance of working closely with our clients to understand their organisation’s needs. As a result, we are able to customise our services around your requirements and service levels – in a relationship as unique as our solutions.
Insights
Dimension Data has an enviable reputation for delivering high quality solutions successfully in a range of industries. While it is important for us to have delivered the right solution, what we really enjoy is the success the solutions bring to our client’s business and teams. There is nothing like having a client that seeks out your advice when they want to take the next steps with the technology.
A number of our case studies show what we do:
• Les Mills New Zealand - Les Mills went looking for a dynamic partner to keep up with their energy and drive, and found Dimension Data.
• Kordia – Kordia set out to transform their business with innovative products and services. Dynamics CRM was chosen as the way to manage the sales process and provide high visibility into their opportunities
• Marac – Marac is one of New Zealand’s most respected names in financial services. Part of Marac’s success has been the productivity and time to market enabled by their Loan Origination platform, connecting customers and dealers.
• AA Insurance – AA Insurance looked to a dynamic solution to replace their aged legacy solution managing one of their life insurance products. Microsoft CRM was not the expected response, but has exceeded expectations due to its familiarity, ease of use and outstanding access to information.